Production Support Specialist

Production Support Specialist

FULL-TIME POSITION (REMOTE)

ABOUT 360F

360F is the innovation powerhouse of financial advisory. At 360F, we are the driving force behind innovative financial advisory solutions that transform the industry as we know it. With our ecosystem of cutting-edge SaaS-based microservices and low-/no-code transformation technology, we empower our clients with the tools they need to maximize financial wellness.

Our team of experts in behavioral economics work tirelessly to ensure that our solutions are not just about pushing products, but rather about creating a comprehensive approach that considers every aspect of a client's financial well-being. By leveraging our underlying no/low-code technology, we are able to accelerate time-to-market by a staggering 90%, while also reducing budget overruns and risks.

Our unwavering commitment to excellence has not gone unnoticed, as we are honoured to be ranked 29th in the Financial Times “High-Growth Companies Asia Pacific 2022” Top 500, and 6th in The Straits Times’ “Singapore’s Fastest Growing Companies in 2022”. Additionally, we have been recognized as one of the top 20 companies in the 2019 Global Fintech Hackcelerator organized by the Monetary Authority of Singapore, as well as the winner of the Insurance vertical in the 2020 Hong Kong Fintech Week’s Global Fast Track Programme.

As a profitable B2B enterprise software company with a presence in Singapore, Vietnam, India, Malaysia, Thailand, and the Middle East, we are constantly striving to scale growth to the next level. That's why we're seeking ambitious and diligent talents who share our passion for innovation and excellence to join us on this exciting journey. Together, we can continue to transform the financial advisory industry and make a real difference in the lives of our clients.

THE WORK CULTURE

At 360F, we pride ourselves on our unwavering commitment to excellence and our dedication to forging partnerships that set the industry standard. Every member of our team is valued, and we recognize that each and every piece of work is integral to our success. We hold ourselves accountable to the highest standards, and we never make promises we can't keep.

We believe that the key to our success lies in the people we hire, and we are constantly seeking out self-starters, committed individuals, and forward-thinkers who share our vision for transforming the financial services industry. With multiple "first-ever" achievements under our belt, we are proud to be at the forefront of innovation and change.

Our hiring process is deliberately selective, as we recognize the importance of assembling a team of talented and driven individuals who are committed to our mission. We are confident in our abilities and the quality of our work, and we reward our team members generously and fairly, with guaranteed bonuses and other incentives.

Join us at 360F, and be part of a team that is passionate about innovation, excellence, and driving real change in the financial services industry.

WHAT YOU WILL DO

We are looking for a committed and technically skilled Production Support Specialist to ensure the reliable performance of our systems and applications. This role requires strong analytical capabilities and cross-functional collaboration to maintain and improve system operations..

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Key Responsibilities:

·        Proactively monitor and resolve production issues across multiple systems and applications

·        Work closely with cross-functional teams to identify, troubleshoot, and resolve incidents

·        Conduct root cause analysis and implement effective solutions to prevent recurrence

·        Maintain accurate documentation of issues, resolutions, and support procedures

·        Develop and enhance support processes to optimize system reliability

·        Generate and present daily, weekly, and monthly performance and incident reports

·        Coordinate software releases and deployments with development teams

·        Conduct periodic client meetings to align on expectations and monitor KPIs

·       Expand and maintain the Production Support Dashboard for enhanced visibility

·       Lead and manage Level 2 and Level 3 Production Support teams

·       Provide after-hours support as part of an on-call rotation

Requirements:

·       Bachelor’s degree in Computer Science or a related discipline

·       2–4 years of experience in a Production Support or similar technical role

·       Familiarity with Zoho Desk

·       Strong proficiency in Unix/Linux, SQL/Oracle, Java, Python, and scripting languages

·       Proven ability to troubleshoot complex system issues under pressure

·       Excellent analytical and problem-solving skills

·       Strong communication skills to interface effectively across teams

·       Understanding of ITIL frameworks and best practices

·       Flexibility to participate in an on-call schedule