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Production Support Specialist

Production Support Specialist

Aumni Techworks

3 - 5 years

5 - 7 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

procurement production support process improvement windows support microsoft troubleshooting technical support software services sql crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are eagerly seeking a new Technical Support Specialist to join our growing team. In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork. You will be empowered to make decisions to maintain and directly impact exceptional relationships with clients. If you have a passion for helping others, learning and growing, you ll love working with us!

Responsibilities:

Provide customer-facing technical support

exclusively via email or ticketing system

Troubleshoot product or IT-related issues, often collaborating with engineering or product teams

Query support and CRM systems using SQL to generate reports or investigate case data

Draft and maintain support documentation in

Word

; compile and analyze support metrics in

Excel

Help refine ticketing workflows and contribute to process improvement

Manage vendor relationships, asset tracking, and coordinate device procurement/repair

Requirement:

3 5 years in a support-oriented technical role (ideally email-based help desk or SaaS support)

Familiarity with SQL for retrieving and manipulating structured data

Proficiency in Microsoft Word and Excel for reporting, formatting, and documentation

Strong written communication skills and ability to explain technical issues clearly

Experience using ticketing tools (e.g., ServiceNow, Zendesk)

Bonus: experience with macOS/Windows support environments

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Production Support Specialist