Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in gurugram
>
FNZ Group
>
Production Support Lead Engineer

Production Support Lead Engineer

FNZ Group

8 - 13 years

10 - 15 Lacs

gurugram

Posted:Just now| Platform:

Apply

Skills Required

application support team management operational excellence wealth management healthcare scheduling microsoft information technology recruitment auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Lead Engineer to enable this team s success.

What does success look like as a Production Support Lead Engineer

Team Management/Scheduling:

Manage the scheduling and availability of support teams across strategic global locations to ensure continuous healthcare platform support and timely response to platform issues.
Ensure out-of-hours alerts are transitioned seamlessly to existing dedicated teams for resolution.

Application Support Platform Maintenance & Improvement:

Implement and manage routine platform checks to ensure system robustness and reliability.
Lead the platform maintenance process, ensuring comprehensive application support practices are in place.
Contribute to continuous service improvement by actively driving proactive measures and system enhancements.
Lead incident management, ensuring that incidents are resolved quickly and efficiently, and contribute to knowledge-sharing across the team.

Leadership & Development:

Lead, mentor, and guide a dedicated application support team.
Monitor team performance and continuously seek improvement opportunities for skills and processes.
Develop, maintain, and ensure adherence to comprehensive documentation on team activities.
Collaborate with internal stakeholders to ensure that business objectives and needs are met.
Contribute to audit and effectiveness requests.

What we are looking for:

Experience : At least 8 years of relevant experience in application monitoring and production support.
Educational Background : Degree in Computer Science, Information Technology, or a related field; or equivalent experience.
Technical Skills : Proficient in SQL.
Application Support Systems : Experience using application support systems, including PagerDuty, NewRelic, Splunk, and ServiceNow.
Leadership Skills : Proven ability to lead a team and drive operational excellence.
Communication Skills : Strong verbal and written communication skills; capable of confidently interacting with platform dedicated teams.
Incident Management : Extensive experience in support and incident management, preferably with ITIL or equivalent frameworks.

Experience preferred

Beneficial but not essential.

Familiarity with financial markets and products

Basic knowledge of Microsoft .NET development, including C#, VB.NET, and SQL Server, is advantageous.

What we offer:

We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers.
Market leading technology - Build, create and evolve innovative solutions for the world s most trusted brands using the latest technologies to help change the face of investing for the future
Learning & development Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.

More Jobs at FNZ Group

Senior People Business Partner

Gurugram

8 - 13 yrs

INR 25 - 30 Lacs

Dot Net Developer

Gurugram

2.0 - 6.0 yrs

INR 15 - 27 Lacs

FNZ is Hiring For Senior Analyst Developer (Dot Net) in Gurgaon

Gurugram

5.0 - 9.0 yrs

INR 27 - 42 Lacs

Lead Developer - Dotnet

Gurugram

9.0 - 13.0 yrs

INR 35 - 65 Lacs

FNZ is Hiring For Delivery Manager in Gurgaon

Gurugram

10.0 - 19.0 yrs

INR 40 - 65 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.