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Application Support Engineer ( L1 )

Application Support Engineer ( L1 )

Crest It

2 - 3 years

3 - 6 Lacs

mumbai pune

Posted:Just now| Platform:

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Skills Required

production management application support ms sql iis ticketing production support itil process test cases release management sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

A minimum of 2 to 3 years of experience in SQL Support. Candidates residing in or near Mumbai will be preferred. An immediate joiner or a 1-week joiner will be preferred.

About the Role

The candidate must have technical production support experience.

candidate should ensure 99.99% uptime of system.

The candidate must know the ITIL process of change/release management.

The Candidate must have hands-on experience in issue analysis and bug fixing

candidate must know SIT and UAT testing.

candidate must have hands-on experience with a ticketing tool like Unidesk, unicenter, etc.

Candidate must know about Windows scheduler and SQL scheduler.

The candidate has docker and container will be preferable.

The candidate has experience with monitoring tools like Appdynamics, appnomic, and Dynatrace will add an advantage.

Candidate should know criticality of P1, P2, P3 and so on category ticket.

The desired candidate should have quality communication and technical Knowledge such as SQL Server, IIS, and API.

The candidate must also possess experience in software development, deployment, and maintenance.

Strong skills in applications production support mainly within Windows Server, MS-SQL, IIS, and Technology

Key Responsibilities

Perform daily health checks of applications and update the status in the health check sheet.

Proactively monitoring application performance, Integration jobs/Batch processing.

Monitor ticket assigned in group and act for closure

Ensure all tickets close as per agreed time (As per SLA agreement).

Coordinate with multiple teams for incident resolution like the Server Team, DBA Team, Network Team, Storage Team, etc.

Provide data to different business teams by running SQL queries.

Perform deployment of release in SIT and prepare SIT test cases.

Perform Production release deployment and monitoring.

Periodically review the system performance and capacity to avoid any impact on availability.

Participate in BCP Drill activity update the run book.

Qualifications

Graduation

Role Proficiencies:-

Experience in Production Management for Windows Application server.

Technically sound on MS-SQL

Writing SQL Queries, View, and Store Procedures

Creation of a website on the IIS Server

Create and modify SQL jobs and Window batch files

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Application Support Engineer ( L1 )