IT Specialist

Key Responsibilities

• Serve as the sole onsite IT support resource in the Bangalore office, handling hardware, software, networking, and end-user support needs.
• Provide remote IT support for international teams across multiple regions and time zones.
• Support collaboration tools (e.g., Microsoft 365, Teams, SharePoint / OneDrive)
• Monitor, troubleshoot, and resolve IT incidents, escalating to global IT leadership or MSSP when needed.
• Assist with IT operations tasks, including account provisioning, system updates, and compliance checks.
• Maintain asset inventory, licenses, and local IT documentation.
• Support office infrastructure such as networking equipment, printers, and conferencing systems.
• Collaborate with the global IT team to standardize processes and improve IT service delivery.
• Provide user training and guidance to improve adoption of IT systems and best practices.

Qualifications & Skills

• 5+ years of experience in IT support roles, with a strong background supporting Windows end users in enterprise environments.
• Proven ability to work independently as the sole IT representative in a regional office.
• Experience supporting international, multi-time zone teams, with an understanding of cross-cultural communication and remote troubleshooting challenges.
• Strong knowledge of Microsoft 365 ecosystem, Active Directory, and endpoint management tools.
• Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, VPN).
• Excellent problem-solving skills with a customer-service orientation.
• Strong verbal and written communication skills in English.
• Experience supporting collaboration and conferencing tools.
• Ability to prioritize and manage multiple tasks in a fast-paced, global organization.

Preferred Qualifications

• Familiarity with ITIL practices or structured IT service management processes.
• Exposure to Oracle Netsuite ERP a plus.
• Previous experience in an international company or global support role.