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IT Support Specialist

IT Support Specialist

Atlas

0 - 1 years

4 - 8 Lacs

pune

Posted:Just now| Platform:

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Skills Required

it services plm wan autocad it support lan manager technology hr remote support sdlc

Work Mode

Work from Office

Job Type

Full Time

Job Description

The IT Support Specialist provides a high-quality IT Service to stay competitive in an increasingly interconnected world. Atlas Copco s digital journey continues, to enable us to run business at full speed. This position reports to the IT Manager in India

The main responsibilities are:

Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests
Image, deploy, upgrade and refresh PCs and manage assets
Administrate and solve incidents assigned to the local on-site support
Manage IT Assets using Service now for any changes pertaining to assets allocated to location users
Capture all demands coming up from various business units and take it up internally with respective stakeholders for delivering them back to business within stipulated time
Should follow up with all the stakeholders for completing the assigned tasks and demands in time
Timely response to the commnications received from business users pertaining to User s requests or IT issues
Participate in small to medium size IT Infrastructure projects
Participate in all Local and Global IT Rollouts
Provide hands on support to Infrastructure team with servers , storage, backup, network, telephony and infrastructure
Advise customers and users on their IT needs and best practices
Establish and maintain strong relationships with local business
Provide local subject matter expertise regarding processes, technology, organization and business
Continuous development and improvement of On-Site Support service delivery
Continuous focus on customer satisfaction, compliance and standards
Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
Team up with your peers at other locations in case of cross functional support is required
Need to have experience about the basic configuration of various PLM tools like Enovia, Autodesk Inventor, AutoCAD, Vault & Windchill PLM systems
Basic knowledge of Servers configuration , backup, Data Center infra, Networking , switching , LAN , WAN

Skills & Experience Requirement

Extended experience of successfully delivering IT services support
Proven track record of cultural awareness while collaborating with peers in the other regions.
Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
Excellent in collabortion with colleagues and all internal and external stakeholders

Educational requirements

University degree or equivalent
Certification within ITIL (Foundation) is a benefit
Fluency in English, spoken and written is a must

Personality requirements

A customer centric individual who understands customers needs and seeks to fulfil or exceed expectations
A team player and natural diplomat who interacts and unites team members, customers, all stakeholders
A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
Open-minded with a global mindset, curious to understand and learn new perspectives
A person who complies with our DNA => Commitment Interaction Innovation

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