Production Support Executive

Production Support Executive

Shifts: 24X7 Shifts (Afternoon & Night shifts)

Work offs: Rotational Any 2 days

Role: Production Support Executive

Experience: 6 Months to 1 year (Freshers are also welcome with excellent communication skills)

Age: 19 to 30

Qualification: HSC and above

Share your CV at [email protected]

Call or WhatsApp at 8080980786 for faster response

Responsibilities:

• Help resolve technical questions for the customer efficiently and effectively
• Manage customer expectations regarding estimated response times for issue resolution.
• Collaborate with Technical Support team members to properly manage customer inquiries and escalate when
• appropriate
• Performing remote troubleshooting through diagnostic techniques and pertinent questions through Phone, chat
• and email communication channels
• Meet SLAs like response and resolution times of tickets
• Identify and suggest possible improvements on procedures
• Logs incidents and service requests and maintains relevant records:
• I. Identifies and classifies incident types and service interruptions
• ii. Records incidents cataloguing them by symptom and resolution
• Vendor management
• Tracking and updating tickets
• Ensure Internal coordination for availability of PRD Desk Executives with 24 x 7 shift coverage, roster timing and
• shift adherence
• Adherence to Policies and procedures
• Trouble tickets categorization
• Timely coordination with respective managers and engineers for ticket updates and closure within SLA

Skills required:

• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, servers and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Proficiency in English
• Customer-oriented and cool-tempered
• Good Team Player
• Should be proactive in learning and taking initiatives
• Excellent time management
• The ability to handle pressure and meet deadlines
• Should have knowledge about MS office (Outlook, PPT and Excel)
• Pref candidates between Virar to Dadar
• Should be able to work at client locations in Mumbai in case of requirement

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹200,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person