Production Support Executive

Job Description

Production Support Executive Shifts: 24X7 Shifts (Afternoon & Night shifts) Work offs: Rotational Any 2 days Role: Production Support Executive Experience: 6 Months to 1 year (Freshers are also welcome with excellent communication skills) Age: 21 to 30 Qualification: HSC and above Share your CV at [email protected] Call or WhatsApp at 8080980786 for faster response Responsibilities: Help resolve technical questions for the customer efficiently and effectively Manage customer expectations regarding estimated response times for issue resolution. Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate Performing remote troubleshooting through diagnostic techniques and pertinent questions through Phone, chat and email communication channels Meet SLAs like response and resolution times of tickets Identify and suggest possible improvements on procedures Logs incidents and service requests and maintains relevant records: I. Identifies and classifies incident types and service interruptions ii. Records incidents cataloguing them by symptom and resolution Vendor management Tracking and updating tickets Ensure Internal coordination for availability of PRD Desk Executives with 24 x 7 shift coverage, roster timing and shift adherence Adherence to Policies and procedures Trouble tickets categorization Timely coordination with respective managers and engineers for ticket updates and closure within SLA Skills required: Proven experience as a help desk technician or other customer support role Good understanding of computer systems, servers and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Proficiency in English Customer-oriented and cool-tempered Good Team Player Should be proactive in learning and taking initiatives Excellent time management The ability to handle pressure and meet deadlines Should have knowledge about MS office (Outlook, PPT and Excel) Pref candidates between Virar to Dadar Should be able to work at client locations in Mumbai in case of requirement Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Shift: Fixed shift US shift Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Fresher with excellent communication skills Education: Higher Secondary(12th Pass) (Required) Experience: Production Support: 1 year (Preferred) Shift availability: Overnight Shift (Required) Night Shift (Required) Day Shift (Required) Work Location: In person