Production Support Analyst

Job Description – Senior Production Support (SPS)
Position Overview Join the Kotak Institutional Desk’s Production Support team as a Senior Production Support Analyst. You will provide Level 2 support for business-critical trading applications, ensuring seamless operations in a high-pressure, capital markets environment. This role requires strong technical expertise, excellent troubleshooting skills, and the ability to coordinate with both internal teams and external vendors. Key Responsibilities • Monitor and support all critical trading systems and processes to ensure uninterrupted business operations. • Provide L2 production support, including incident troubleshooting, root cause analysis, and permanent resolution in Linux-based environments. • Collaborate with vendors and internal stakeholders to resolve application and infrastructure issues efficiently. • Apply capital markets knowledge to assess business impact and prioritize incident resolution. • Maintain accurate incident and problem records, following ITIL processes (Incident, Problem, and Change Management). • Work closely with business users and application teams to understand requirements and deliver timely support. • Serve as a subject matter expert (SME), owning issues end-to-end, including follow-ups, recurrence prevention, and proactive monitoring of trading environments. • Remain calm and professional under pressure, especially during critical incidents or market hours. Must-Have Skills & Qualifications • 10+ years of experience in Production/Application Support within the Capital Markets domain. • Hands-on expertise with FIX protocol (message parsing, session management, troubleshooting connectivity). o Strong working knowledge of Linux/Unix systems (command-line, log analysis, shell scripting, Python, Java). o Experience supporting front-office trading desks, with a deep understanding of trader workflows and urgency in issue resolution. o Experience with Omnesys OMS (front-end, back-end, functional expertise) and industry-standard algorithmic trading systems (e.g., Greeksoft, Omnesys Arb Strategies, NEST GATE). o Experience in change/release management of third-party trading applications. o Experience coordinating with vendors and auditors/exchanges for CTCL/Algo approvals and system audits. o Strong problem-solving and troubleshooting skills under pressure. o Excellent communication and interpersonal skills. o Working knowledge of the ITIL framework (Incident, Change, Problem Management).