Production Support Analyst

Role Profile

• Provide first and second-line support for FNZs application monitoring and alerting systems.
• Ensure that platform alerts are managed effectively, minimizing system downtime and disruption.
• Proactively monitor the platform, identifying and addressing potential issues before they impact service.

Application Support Platform Maintenance & Improvement:

• Manage routine platform checks to ensure system robustness and reliability.
• Contribute to the platform maintenance process, ensuring comprehensive application support practices are in place.
• Assist in incident management, ensuring that incidents are resolved quickly and efficiently, and contribute to knowledge-sharing across the team.

Collaboration & Documentation:

• Support and collaborate with team members.
• Develop, maintain, and ensure adherence to comprehensive documentation on team activities.
• Collaborate with internal stakeholders to ensure that business objectives and needs are met.
• Contribute to audit and effectiveness requests.

Experience required What we are looking for:

• Experience

  : 2-5 years of relevant experience

• Educational Background

  : Degree in Computer Science, Information Technology, or a related field; or equivalent experience.

• Technical Skills

  : Basic knowledge in SQL.

• Communication Skills

  : Strong verbal and written communication skills; capable of confidently interacting with platform dedicated teams.

• Incident Management

  : Extensive experience in support and incident management, preferably with ITIL or equivalent frameworks.

Experience preferredBeneficial but not essential.

• We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where youll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
• Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers.
• Market leading technology - Build, create and evolve innovative solutions for the worlds most trusted brands using the latest technologies to help change the face of investing for the future
• Learning & development Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.

inclusion