3556 Production Planning Jobs - Page 30

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device). Experience: 1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Content Management/ Web Publishing. Experience: 1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Med& Scientific Writing, Regulatory Ser. Experience: 3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Med& Scientific Writing, Regulatory Ser. Experience: 1-3 Years.

Skill: SAP PP (Production Planning) Location: Pan India (Remote) Experience range: 9+ years Job Description: Lead the effort to design, build and configure applications, acting as the primary point of contact. Must Have Skills : SAP S/4HANA PP Production Planning Good To Have Skills : MS office skills. Job Requirements : Key Responsibilities and Technical Experience: Design, build and configure applications to meet business process and application requirements. Should be able to handle PP oriented discussions, issue handling, etc. independently, should be able to work in client facing Role. Should be having fare detail understanding in PP/QM Should have experience in SAP S4 HANA E2E Implementation Responsible for configuring, testing of manufacturing processes such Make to order, Make to stock, Material requirement Planning, Bill of Material and Production Routing master data. Must have hands-on experience implementing SAP Production planning (PP) application with integration with Quality and Inventory management (IM) Responsible to implement demand planning and demand forecast module in SAP Manufacturing. Must have hands-on experience in implementing Planned order and production order cycle from initiation to settlement. Responsible to write Functional specs for Custom development in SAP Production planning area. Assists in system implementation activities of data migration and training. Good Understand in business process and suggest the SAP Solutions in Production area. Configure SAP / Build programs according to the design. Develop functional specifications, test plan, test script for product test. Perform unit test, product test and support key users in User Acceptance Test Develop training materials for key user training. Train SAP functionalities to client key users Perform post support for after Go live date.

Role & responsibilities We are looking for a dynamic and results-driven Production Engineer / Supervisor to manage daily operations in our Sheet Metal Fabrication unit. The ideal candidate should have hands-on experience in sheet metal processes and a strong understanding of production planning, quality, and shop floor management. Key Responsibilities: Plan and execute daily production schedules to meet output and quality targets. Supervise sheet metal processes: cutting, bending, punching, welding, and finishing. Ensure product quality as per drawings, tolerances, and customer specifications. Manage shop floor manpower and allocate tasks for maximum productivity. Monitor machine performance and coordinate preventive maintenance. Ensure raw material and consumable availability in coordination with stores. Drive process improvements to reduce waste, rework, and cycle time. Enforce safety protocols and maintain a safe, organized work environment. Maintain accurate production records and downtime logs. Coordinate with design, QA, and maintenance teams for smooth operations.

Able to manage all system transections related PPC. Need to know MPS, MRP.Perform all SAP related activity. Required Skills ERP system(SAP) PP Module This Position is required to take up day-to-day planning activities and co-ordination between all. Required Candidate profile person to co-ordinate between Production, Store, Quality &Procurement team. Work cross functionally to communicate proactively the requirement with procurement, Quality,store and assembly

Req ID: 331574 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP QM Consultant with Quality Issue Resolution experience to join our team in Hyderabad, Telangana (IN-TG), India (IN). SAP Quality Issue Resolution Initiate and manage problem-solving processes triggered by quality notifications. Facilitate cross-functional collaboration with stakeholders to resolve supplier, customer, and internal quality issues. Apply structured methodologies (e. g. , 8D, 5 Whys) to identify root causes and implement corrective/preventive actions. Use SAP QIR tools to track issue resolution progress, assign tasks, and monitor deadlines. Analyze trends and recurring issues using QIR analytics to drive continuous improvement. Ensure data integrity and documentation of all quality issue processes. Provide training and support to users on SAP QIR functionalities. Configure and maintain SAP QM settings for procurement and inhouse production, including inspection types, control keys, and quality info records. Set up and manage material master data with QM-relevant settings for procurement. Implement and maintain inspection plans for materials in inhouse production and procured from vendors. Configure quality notifications for internal suppliers and external suppliers for complaints/Defects. Manage the process of creating and processing quality notifications for supplier-related issues. Configure and support the return of materials to vendors using quality notifications. Collaborate with other SAP modules, such as Materials Management (MM) and Production Planning (PP)

Production planning and Customer schedule adherence Manpower and Material planning as per Production/Delivery plan Training and development of Shopfloor associates and Lead team members Material stock accounting for Shopfloor Systematic Analysis of internal rejection & Customer complaints using Q-tools First Pass Yield improvement Analysis of rejection & problem solving Productivity and OEE improvement projects What we will offer you in the future Innovation and scope for growth International exposure Excellent working atmosphere What you bring with you for a future with us 5 to 8 years of experience as FLM Education Qualification: B.E. in Mechanical Engineering Automotive Industry experience Shift managing Knowledge on IATF system requirement Managing operators Knowledge on SAP production module

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it s really our people who give us passion to always seek ways to do things better. As such, we re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work CertifiedTM. Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Chennai, India About the team The Customer Support team focuses on the post-sales support to Kinaxis customers, serving as their initial point of contact to resolve their technical challenges and gaps. The team strives for outstanding customer satisfaction through interactions, timeliness and quality of resolution for which each member of the team plays an integral part in achieving this success. The Technical Support Analyst will provide responsive technical support to our customers, on a global basis in a 24/7 environment, with a focus on resolving customer issues and ensuring their ongoing success with Maestro. This role will work as part of a broader team of Analysts in a high volume / impact environment pairing strong technical knowledge with a customer first mindset. What you will do Investigate, research and resolve issues in a timely fashion while maintaining communication with customers on status, roadblocks and timelines. Respond to customers queries by determining nature and likely causes of issues, recommend corrective actions or guide customers through resolution. Follow up with customers ensuring recommendations and steps taken continue to fit customer expectations, recommend further action where necessary. Assume role of Triage, as scheduled, to review newly acquired cases ensuring all key documentation / information is included, assigning cases to appropriate agents based on team matrix and updating case statuses as required. Determine potential root causes for reported customer issues, going beyond the presented issue to identify true issues, challenges and recommend appropriate solutions to mitigate future impacts Respond to monitoring alerts from customer environments Perform daily application administration functions for on-demand hosted customers and on premise remote-administration customers Handle all assigned cases within specified SLA response times Create knowledge base articles related to a particular affinity Liaise and coordinate with other departments to respond to and resolve urgent, critical and/or complex issues and inquires Participate in on-call duty rotation and after hours environment maintenance What we are looking for Minimum 3 years of experience in a technical support role, supporting external customers on a software solution, ideally in a SaaS environment At least 1 year of experience supporting Kinaxis Maestro, with relevant Kinaxis RapidResponse / Maestro certifications Experience in Enterprise Resource Planning (ERP) support, with a focus on supply chain applications, is ideal Knowledge of relevant case tracking applications Solid working knowledge of Windows environments, ERP business software, and experience with web-based applications Strong research skills Working knowledge of relational databases and query writing is considered an asset Experience in manufacturing, production planning, inventory management, or demand management in a support or planning role is a strong asset Successful candidate must be able to fulfill all security and confidentiality thresholds for this position (SOC2, CGRP, etc.) #Junior#Full-time #LI-KJ Work With Impact: Our platform directly helps companies power the world s supply chains. We see the results of what we do out in the world every day when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons

JOB DESCRIPTION: Production In-charge of Production and dispatch activity. Receipt and storage of raw material in day stock area for the batch as per request slip Carry out the process as per LMR and operation verification All safety rules/precaution to be followed strictly Execution of the production schedules for current and coming months Coordinating internal /external audits and maintaining relevant documents Maintaining cGMP standards, ISO 9001, ISO 14001 & HACCP standards in the plan Making sure that the premises and equipment are maintained and records kept Environmental audits, Customer audits and Regulatory Audits. Knowing about Validation, Qualification,Production Planning, Raw Material Planning, Manpower management. Preferred only API Pharma Experience

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 1-3 Years.

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire SAP PP Professionals in the following areas : Should have 7+ Years of experience in SAP PP. Should have done One E2E implementations in PP. Good Communication and Analytical Skills and Client facing exposure. In-depth and Excellent Business Process understanding of Planning Strategies, Material Requirement Planning, and Shop floor control. Excellent Knowledge of Master Data, Bill of Material, Routing, Production Version, and other relevant master data of Production Planning and Sound Understanding of PP-PI. Processes In-depth and Excellent Knowledge of Central Functions such as Batch Management, Serial Numbering, Variant configuration, and Engineering Change Management In-depth and Excellent Knowledge of Configuration relating to Production Planning so as meet specific business requirements. Should have exposure to Interfaces like IDOC, PI, FTP . . etc. In-depth and Excellent understanding of cross-modular integration with MM/WM, SD, and CO. Excellent Knowledge in preparation of medium to complex Functional Specifications and Test scenarios Should be well versed in providing Technical details such as Tables, Function modules, Exits, etc. to the Development Team SAP consulting experience in varied Manufacturing sectors or Experience in AMS support for multiple clients. Experience in the implementation of scanning solutions for shop floor processes for real-time transactions. Understanding of integration between SAP Shop floor Processes. Basic understanding of Change Management and Enhancement Processes. Exposure to S4 HANA will be an advantage. Exposure to Service Now, Azure, Charm, ALM etc will be an advantage. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Mahindra Mahindra Limited. is looking for Assistant Manager Paint Shop to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms and are conversant with local laws, regulations, markets, and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused, and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. As an SAP PP AMS Consultant, you will be responsible for providing ongoing support, maintenance, and enhancement of SAP Production Planning (PP) solutions. You will work closely with business users to troubleshoot issues, implement changes, and ensure smooth operations of SAP PP processes in a live environment. Strong hands-on experience in SAP PP (Production Planning) module. Good understanding of PP master data (BOM, Routing, Work Centers). Experience with MRP, Capacity Planning, Order Execution, and Shop Floor Control. Familiarity with integration points with MM, SD, QM, and CO. Experience in S/4HANA is highly desirable. Knowledge of FIORI apps and analytics tools is a plus. Excellent problem-solving and communication skills. Education : Diploma in Bachelor s degree or higher in Information Technology, Business, Engineering, or a related field BE/BTech/MBA/MCA Full-Time Education SAP Certification EOE KI : rovide L1, L2, and L3 support for SAP PP module in an AMS environment. Analyze and resolve incidents, service requests, and change requests related to SAP PP. Collaborate with cross-functional teams (MM, QM, SD, FI/CO) to resolve integration issues. Monitor and optimize PP-related batch jobs and system performance. Participate in root cause analysis and implement preventive measures. Support enhancements, upgrades, and migrations (e.g., ECC to S/4HANA). Document solutions, configurations, and user guides. Train and support end-users on SAP PP functionalities.

To produce materials as per production plan and agreed specifications. Machine setting and changeover and machine operations. Regular quality control throughout the shift and to set job in proper sequence to reduce wastage. To maintain departmental Machine Housekeeping. To maintain machine health. To maintain record keeping. * ITI with minimum 2 years of experience in relevant field.

Job Description As part of Believes Content Operations division, TuneCore Service is seeking a dedicated Content Quality Administrator to join our Central Operations team in India. This is a fixed-term contract for one year . The role involves working closely with our international content team to ensure the quality and accuracy of music content on TuneCore, focusing on both local and global releases. Key Responsibilities: Review every music release submitted by artists, including metadata, cover thumbnails, and other content, ensuring compliance with store guidelines. Coordinate effectively with the Believe and TuneCore central teams to validate releases and ensure smooth processing. Provide timely customer support to clients within TuneCore, offering relevant solutions in accordance with SLA requirements. Investigate instances of rejected releases or unsatisfactory activity, and report findings to management. Qualifications Bachelors Degree. Keen interest in the music industry, digital music platforms, and new technologies. Minimum of 2-3 years experience working with Zendesk. Excellent communication skills (both written and spoken) are mandatory. Proven experience in customer support and reporting. Proactive attitude with a desire to improve processes and tools. Highly organized, reliable, and capable of working independently. Motivated, curious, and able to prioritize tasks effectively. Strong team spirit and collaboration skills. Proficient in Microsoft Office. Extensive knowledge of US and international music markets, or a willingness to stay updated.

Sr. Manager Customer Quality PPC Location: Aurangabad Experience: 12 17 Years Salary Range: 22 25 LPA Industry: Precison tools Components We are looking for an experienced and strategic Senior Manager Customer Quality PPC to lead customer quality initiatives and oversee production planning and control. The ideal candidate will have strong experience in managing customer interactions , PPAP/APQP processes , and end-to-end PPC operations in the automotive component manufacturing industry. Customer Quality: Lead customer complaint handling, root cause analysis (8D, CAPA), and timely resolution. Maintain and drive customer quality metrics (PPM, NCRs, audit scores). Ensure compliance with IATF 16949 , APQP, PPAP, and customer-specific requirements. Interface with OEM/Tier-1 customers for quality issues, audits, and inspections. Drive continuous improvement through FMEA, MSA, SPC, and quality tools. Production Planning Control (PPC): Develop and monitor production plans as per sales forecasts and customer schedules. Optimize material flow, WIP, and inventory levels across the value chain. Coordinate with purchase, stores, production, and dispatch teams for plan execution. Improve OEE, reduce production delays, and implement capacity planning strategies. Lead cross-functional reviews and generate PPC and quality MIS reports. Desired Candidate Profile: B.E./B.Tech in Mechanical / Production / Automobile Engineering. 12-17 years of hands-on experience in Customer Quality + PPC roles. Strong exposure to automotive quality standards , OEM audits, and customer handling. Proficient in SAP/ERP , Excel, and production planning systems. Excellent leadership, communication, and analytical skills. Six Sigma/Lean Manufacturing certification preferred.

Develop and execute monthly, weekly, and daily production plans based on sales forecasts and customer orders. Coordinate with production, stores, quality, and purchase departments for smooth operations. Monitor WIP (Work in Progress), inventory levels, and material requirements. Ensure timely availability of raw materials, consumables, and tools. Analyze capacity utilization and suggest improvements for throughput. Track order status and update internal and customer teams regularly. Ensure adherence to production schedules and adjust plans as required. Generate MIS reports related to production planning and inventory control. Required Skills Qualifications: B.E./B.Tech/Diploma in Mechanical/Production Engineering or related field. 7-10 years of experience in PPC, preferably in automotive or component manufacturing industry . Proficient in ERP systems, Excel, and planning tools . Strong understanding of lean manufacturing, JIT, and inventory control techniques. Good communication, problem-solving, and leadership skills.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Demand Planning & Forecasting_C. Experience: 8-10 Years.

Handle production of garments timely delivery strict. Responsibilities: Plan and schedule production activities to ensure timely completion of garment orders. Coordinate with sourcing, cutting, sewing, finishing, and quality control departments to maintain a smooth production flow. Monitor production progress closely and proactively identify and address any potential delays or bottlenecks. Ensure efficient utilization of resources, including manpower, machinery, and materials. Implement and enforce production schedules and timelines. Troubleshoot production issues and implement effective solutions to minimize disruptions. Maintain accurate production records, including output, efficiency, and any deviations. Ensure adherence to quality standards at each stage of the production process. Supervise and motivate production staff, providing guidance and support as needed. Communicate effectively with other departments, including sales, merchandising, and logistics, regarding production status and delivery timelines.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do : Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device) Experience : 3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management-Level 1 Experience : 1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking (PO) Experience : 1-3 Years.