Production Analyst, AVP

Join us as a Production Analyst

• This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
• We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
• Hone your existing analytical skills and advance your career in this exciting, fast paced role
• Supports the provision of the day to day technology based services and assist in and validate the deployment of new applications and architecture across the Domain.
• We're offering this role as associate vice president level
  

What you'll doAs a Production Analyst, you’ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. Delivers Production Management, Infrastructure and application support service for relevant platforms, activities and processes across the Domain.Communicates and collaborates with stakeholders across the Domain, including Production Manager, Domain Lead, Deployment Manager and Feature Teams to ensure the robustness and resilience of the PlatformManages relationships with Platform, Domain and relevant cross-Domain stakeholders , from both business and technology, utilising efficient communication ultimately to the benefit and delight our end customers.Ensures applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance and also working closely with Feature Teams, understanding the upcoming changes and collaborating to prevent potential issues occurring

Your Role Will Also Involve

• Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
• Regularly attending the feature teams’ refinement and planning sessions
• Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
• Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery
  

The skills you'll needWe’re looking for strong hold on Incident Management, problem management, and handling Critical and complex incidents requiring multiple team co-ordination. Ability to drive Incident calls to achieve great outcomes and document actions and drive closure of actions timely.You'll also develop and maintain monitoring dashboards, alerts, and reports using Splunk, DX-APM and collaborate with development and operations teams to improve system reliability ,performance and Implement SRE best practices including SLIs, SLOs, and error budgets.

We’re Also Looking For

• Knowledge and experience of industry standard toolsets and processes
• Knowledge and experience of using operational principles
• A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
• Good collaboration and stakeholder management skills