Production Analyst, AVP

Join our digital revolution in NatWest Digital XIn everything we do, we work to one aim. To make digital experiences which are effortless and secure.So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in India and as such all normal working days must be carried out in India.Join us as a Production Analyst

• This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
• We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
• Hone your existing analytical skills and advance your career in this exciting, fast paced role
• This role requires 24/7 coverage which will be on an On-Call ROTA basis
• We're offering this role at assistant vice president level
  

What you'll do
As a Production Analyst, you’ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.It’s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You’ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.Your role will also involve:

• Providing end-to-end application support, including monitoring, troubleshooting, and resolution of issues
• Executing production deployments, ensuring compliance with quality and governance standards
• Collaborating with feature teams to enable Continuous Integration and Continuous Deployment (CI/CD)
• Generating and maintaining operational and performance reports.
• Analyse recurring incidents and feedback to identify areas for service improvement
• Attending Daily Stand-Ups (DSUs) and PI planning sessions with feature teams
• Proactively identify and address systemic issues impacting platform stability
  

The skills you'll need
We’re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you’ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.We’re also looking for:

• Experience of at least 8 years in Production or Application Support and its process
• Good knowledge of Java, Springboot, Cloud (MS Azure/Aws), Microservices, Rest API, Oracle/Cosmos DB/Postgre SQL as well as Swagger, Jira, postman and Servicenow
• Knowledge and experience of industry standard toolsets and processes
• Knowledge and experience of using operational principles
• A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
• Good collaboration and stakeholder management skills