Collaborate with product managers and technical experts to understand new features, enhancements, and use cases.
Stay updated with ongoing product development and builds a solid understanding of workflows and customer scenarios.
Gather contextual insights on how, why, and when users interact with specific product features.
Explore product features hands-on to understand their value, functionality, and user impact.

Training Content Enablement

Convert complex product concepts into clear, easy-to-understand learning materials.
Create or support the development of training documentation, walkthroughs, and knowledge transfer notes.
Deliver knowledge-transfer sessions to internal teams to ensure consistent understanding across Sales, CS, Support, and Product teams.
Configure and manage trial/demo environments for training and testing purposes.

Training Delivery

Deliver onboarding and training sessions for customers, partners, and employees both in person and virtually.
Conduct testing on new features and course content and share actionable feedback with the product team.
Support adoption by ensuring learners understands product capabilities and best practices.

Team Collaboration Continuous Improvement

Participate in planning meetings, weekly syncs, and periodic reviews with cross-functional teams.
Contribute to process improvements for training, documentation, and product knowledge flow.

Who Can Apply:

Bachelor s degree, preferably in Engineering, Computer Science, Information Technology, or a related technical field.
1+ year of relevant experience in product training, customer enablement, or technical learning roles.
Experience with SaaS products, CRM/ERP systems (Salesforce experience is a plus but not mandatory).
Strong verbal and written communication skills with excellent grammar and clarity.
Ability to manage multiple priorities, work independently, and thrive in a fast-paced environment.
Comfort with researching, simplifying, and explaining technical concepts.
Strong problem-solving skills and basic project coordination capabilities.
Proficiency in Microsoft Office (Excel, PowerPoint, Word); basic understanding of HTML is a plus.
Understanding of payroll processes is an added advantage.
Willingness to collaborate with global teams, including availability for occasional calls with US-based members

More Jobs at Lumberfi

Customer Success Executive

chennai, bengaluru

1.0 - 3.0 yrs

INR 2 - 4 Lacs

Program Manager

hyderabad, bengaluru, delhi / ncr

2.0 - 6.0 yrs

INR 10 - 12 Lacs

Customer Success Executive

chennai, bengaluru

1.0 - 3.0 yrs

INR 2 - 4 Lacs

QA Automation Engineer

bengaluru

2.0 - 4.0 yrs

INR 4 - 7 Lacs

US Customer Success Executive

hyderabad, bengaluru, delhi / ncr

1.0 - 5.0 yrs

INR 10 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.