Product Support Representative II

As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case/ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach.
Growth and Development Opportunities:At UKG, we prioritize your professional growth and development. Our onboarding journey includes a paid training and mentoring program, equipping you with the necessary tools and skills for success. We are committed to your continuous development, offering timely training for skill enhancement and supporting your career advancement goals.Job Responsibilities:Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence.Maintain a high-level understanding of the extensive UKG product suiteCreate and dispatch cases/tickets to the appropriate queueConfirm and/or update customer contact information accuratelyMonitor the customer self-ticket creation queue and provide timely assistanceCollaborate across teams to on-call technicians for urgent customer issuesAdhere to standard operating procedures and policiesParticipate in assigned project work as necessaryRequired Qualifications:Proficient in English, with strong verbal and written communication skills.Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.1-3 years of customer service experience.Highly motivated and team-orientedPrior inbound phone supportBachelors degree required: BCom, BA, BSc