Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chennai
>
FIS
>
Product Support Representative - Capital Market Domain

Product Support Representative - Capital Market Domain

FIS

5 - 7 years

6 - 10 Lacs

chennai

Posted:3 days ago| Platform:

Apply

Skills Required

product support technical support cx troubleshooting debugging c++ customer experience management project management ux user interface designing business analysis sql product quality volte product development sip lte customer experience crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the team

FIS Commercial Loan Servicing (CLS) a.k.a ACBS is a comprehensive software platform used primarily in the banking and financial services industry to manage the entire lifecycle of commercial loans.

This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of designers & developers with vast product knowledge.

What you will be doing

This position is within Lending CLS product group. As a Product Support Representative you will be responsible to:

Provide in-depth product support to ACBS clients by resolving incoming inquiries.
Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoot problems with malfunctioning software applications and recommends corrective action.
Document customer information and recurring technical issues to support product quality programs and product development.
Recreate client issues in a test environment, Identify/document how applications and systems interact to support business processes.

This position is for Chennai location and need to work in US Pacific timezone.

What you bring:

Knowledge / Experience

Min 5-7 years of experience on CX support/ product support/ technical support.
This is more over functional support role.
Domian: knowledge on ACBS or LoanIQ or Commercial Lending required.
Establish strong relationship with clients.

Good Communication skills
Quick learner and flexible to work in regular Night shifts.
Strong analytical skill.
Strong troubleshooting skills.

Skills

Excellent verbal and written communication skills
Demonstrated expertise at working with technical and business experts from clients, including traders, compliance users and investment bank
Experience analysing and understanding functional requirements, issue statements.
Strong problem solving, debugging & analytical skills, ability to work independently with minimum guidance
Good team player
Self-motivated and self-learner
Ability to work independently, take ownership, lead and drive
Willingness to work across all areas of product life cycle, from requirements gathering to unit testing and application deployment

Qualifications

MBA Finance, B Tech, etc (Any bachelors degree (B Tech, BE, BCA, BCS) and/or MBA Finance)

Competencies

Fluent in English
Excellent communicator ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
Attention to detail and quality focus
Organized approach manage and adapt priorities according to client and internal requirements
Self-starter but team mindset - work autonomously and as part of a global team

More Jobs at FIS

Senior AS400 Developer

Bengaluru

8 - 10 yrs

INR 25 - 30 Lacs

IT Security Analyst I

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Lead Engineer - Development (ETL Tool, REST)

Bengaluru

2 - 6 yrs

INR 9 - 12 Lacs

Senior Automation Test Engineer (Java, SQL, Selenium, Coding)- 7+ Years- Pune

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Senior Engineer - Development (C++, Unix)

Pune

1 - 3 yrs

INR 3 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Analysis Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

FIS

Financial Services

Jacksonville

Login to

Please Verify Your Phone or Email

Confirm Action

Product Support Representative - Capital Market Domain