We are seeking an experienced Product Support Engineer to join our dynamic team. This role demands strong communication skills, a deep understanding of e-commerce ecosystems, and technical curiosity to quickly learn and manage integrations using tools like Flxpoint, Rithum, and other configuration platforms.

Experience:

3-5 Years

Responsibilities for this Positions:

Serve as the primary support point for day-to-day product, Data and operational queries.
Work closely with Australian counterparts to manage and resolve issues efficiently.
Handle supplier and marketplace onboarding support tasks.
Investigate and resolve integration or configuration issues in platforms like Flxpoint, Rithum, and similar tools.
Monitor and troubleshoot end-to-end data flows (from supplier ingestion to marketplace publishing).
Perform root cause analysis and document findings.
Collaborate with development and operations teams for continuous process improvement.
Create and maintain SOPs, troubleshooting guides, and documentation.

Required Skills Experience:

Excellent communication skills, with proven experience collaborating with international teams (Australian client interaction is a plus).
E-commerce domain experience is mandatory.
Strong grasp of data flow processes, including understanding of upstream and downstream dependencies.
Quick learner with the ability to work with integration and configuration tools (prior experience with Flxpoint, Rithum, ChannelAdvisor, or similar tools preferred).
Analytical mindset with problem-solving and root cause analysis skills.
Hands-on expertise with Excel formulas (VLOOKUP, XLOOKUP, INDEX-MATCH, IF conditions, Pivot Tables, etc.) and Google Sheets for data analysis and reporting.
Experience using tools like Jira, Confluence, and documentation platforms.
Comfortable working in a fast-paced, remote environment.

Essential Qualification:

BCA/MCA, BSC IT / MSC IT , B.E- CS/ME-CS, B.Tech IT, PGDC IT, MBA-IT, Any graduate in IT (Computer), Phd (computer).
Familiarity with AWS (S3, basic infrastructure understanding).
Experience with file-based integrations (CSV/XML handling).
Basic SQL skills for data verification (optional but beneficial).

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