Product Support Engineer - I

Position Summary

MetLife established a Global capability center (MGCC) in India to scale and mature Data & Analytics , technology capabilities in a cost-effective manner and make MetLife future ready. The center is integral to Global Technology and Operations with a with a focus to protect & build MetLife IP, promote reusability and drive experimentation and innovation. The Data & Analytics team in India mirrors the Global D&A team with an objective to drive business value through trusted data, scaled capabilities, and actionable insights. The operating models consists of business aligned data officers- US, Japan and LatAm & Corporate functions enabled by enterprise COEs- data engineering, data governance and data science.

Role Value Proposition

As a Production Support member, you will play a pivotal role in assisting MetLife internal and external customers to resolve their technology issues in DnA Bigdata Operations team. You will be responsible for managing the day-to-day ticket resolution facilitation, scrum cadence, promoting best practices, and ensuring proactive planning and timely issue mitigation based on ticket priority and its SLA using the Service Now tool.

Job Responsibilities:

• Embrace Agile values & principles and implement Agile best practices to foster a continuous learning mindset.
• Collaborate with the Product Owner to support short and long-term release planning, maintaining a healthy team backlog ready for execution.
• Actively manage interdependencies between teams, anticipating and addressing potential impediments to team delivery.
• Lead the tracking and reporting on agile team metrics, proactively mitigating issues and escalating as needed.
• Serve as a thought leader in applying new concepts and coaching approaches within the Agile community.
• Adapting coaching style to suit the situation, team, and staff level, knowing when to coach and/or consult.