Product Support Engineer

Job Description

In this role you would be responsible for day to day maintenance of engineering systems. You would also often act as the first line of support for internal applications while fixing bugs, developing and deploying small components of code. High Impact production issues often require coordination between multiple Engineering, Infrastructure and Product groups, so you get to experience a breadth of impact with various groups. What will you do at Fynd? Supporting the adoption team during setup, maintenance, and troubleshooting processes. Analyzing existing systems operations and developing preventative maintenance strategies. Identifying potential problems and notifying the relevant stakeholders in a timely manner. Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner. Problem-solving abilities, customer-focused approach to handling inquiries and resolving issues. Ability to multitask, prioritize, and manage time effectively in a fast-paced customer support environment. Attention to detail and accuracy in documenting user interactions and resolutions. Ability to work independently as well as collaboratively in a team-oriented setting. Work closely with business in managing day to day issues, and resolve user queries. Knowledge of Ticketing Systems: Freshdesk, Hubspot, Zoho Desk, Jira Service Management. High availability for fast response to customers. Ability to join the dots around multiple events occurring concurrently and spot patterns. Technology experience of retail industry products or custom solutions (retail fashion & lifestyle, both physical and digital commerce channels) Experience in SAAS B2B software companies - an advantage.