Product Support Engineer

The Senior Engineer position based in Pune requires 3-5 years of experience and a qualification of BE/BTech/MCA. The role involves essential technical competencies such as Selenium Automation, Java, Database, Web server (Apache Tomcat), Rest API, and Automation tool- Automationedge. Non-technical competencies include effective communication, problem-solving skills, ability to work under pressure, and meeting deadlines. It is beneficial to have knowledge of Linux, Python, troubleshooting skills, and log analysis skills. The responsibilities include communication with global clients, identifying process improvement opportunities in automation, collaborating with the support team for issue resolution, effective communication with team members, stakeholders, and clients, responding to customer queries promptly via email, identifying customer needs, analyzing product malfunctions, updating internal stakeholders on technical issues, sharing feedback and workarounds with team members, informing customers about new features, following up to ensure technical issues resolution, and assisting in training junior Customer Support Representatives. For more information or to apply for the position, please contact Maya Gajare at maya.gajare@automationedge.com.,