Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Hyderābād
>
Infor
>
Product Support Analyst

Product Support Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Infor

4 years

0 Lacs

Hyderābād

Posted:23 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support erp manufacturing management communication connect resolve finance inventory data software technology integrity compliance entrepreneurship diversity

Work Mode

Remote

Job Type

Part Time

Job Description

General information

Country

India

City

Hyderabad

Job ID

45475

Department

Customer Support

Experience Level

EXECUTIVE

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Infor is seeking an experienced Product Support Analyst to join the Fourth Shift team that Supports, the Fourth Shift on-prem ERP system and its components. This Analyst is decisive, action-oriented, learns quickly, independently, and takes ownership of open issues.

Basic Qualifications:

Total experience: 4+ years

Bachelor’s or Master’s degree in computer science, or related field preferred.
Excellent Knowledge of ERP & SCM domains including Manufacturing and Finance.
Experience in Product Support and Customer Management. Ability to handle clients professionally during all interfaces.
Ability to work in different working hour shifts including Night shift and weekend hours if required.
Strong written and verbal communication skills and be able to create and produce KB documents.
Ability to provide technical consultation to the customers and be able to connect remotely with customer and then resolve the issue and have to be Self-motivated, results oriented and deadline drive.

Preferred Qualifications:

Knowledge of Manufacturing and Finance product support.
Hands-on experience with:
- Order Management
- Inventory Management
- EDI (Electronic Data Interchange)
- Accounts Receivable (AR)
- Accounts Payable (AP)
Regularly attend team meetings to discuss projects, brainstorm ideas, and provide status updates
Recommend new techniques that can help increase productivity
Work closely with end customer’s ensure product is working as per expectations
Provide technical expertise to troubleshoot issues reported by the customers, support or QA.

o General Ledger (GL)

Responsibilities:

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

More Jobs at Infor

Software Engineer, Senior

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Software Engineer, Senior

Hyderabad, Telangana, India

3 - 6 yrs

Salary: Not disclosed

Software Developer, Senior (CA)

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Data Migration Consultant

Hyderabad

4 - 5 yrs

INR 6 - 7 Lacs

QA Engineer, Senior

Hyderabad

3 - 8 yrs

INR 14 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Infor

Software Development

New York NY

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Product Support Analyst