Product Specialist

Youll be our:

You’ll be based at

You’ll be aligned with

You’ll be joining our

What you’ll do at Ather:

• Meet individual pre-order and test ride targets.
• Provide superior customer experience through pitches/interaction with customers visiting Ather Space, our experience center (EC).
• Provide a superior test ride experience to the customer by clearly explaining the features to focus on before and visual demonstration post the ride.
• Provide relevant information on financing options and subscriptions to the customer.
• Enable and guide the customer to place a pre-order for the vehicle at the EC or inform them about the option to pre-order online.
• Solicit customer feedback through the microsite to ensure that the customer experience is constantly improving.
• Provide accurate information to ensure the customer leaves the EC with all questions answered.
• Provide customer feedback to aid in customer profiling.
• Provide a detailed delivery briefing to the customer and ensure a superior delivery experience.
• Ensure customers’ relevant details are updated on the FAME portal at the time of delivery.
• Provide delivery feedback through the microsite to ensure the customer experience is constantly improving.
• Ensure all checklists and Standard Operating Procedures are diligently implemented to reduce contingencies. Ensure lessons learnt are integrated to improve the SOPs.
• Stay updated with industry information and competitor offerings.
• Constantly refresh content on products and accessories to ensure accurate information is available to the customer.
• Ensure tools like Order Management System (DMS) and Sales Force are updated in a timely manner so accurate reports are generated.
• Ensure efficient asset management and upkeep of the EC.
• Creating great customer experience at Ather Space.
• Participate in customer engagement/PR/local activation activities to increase reach.

Here’s what we’re looking for:

• Understanding people:

  Good listeners who can adapt themselves to different situations and share feedback and suggestions openly and constructively.

• Convincing People:

  Amazing negotiators and persuasive communicators who can adopt perspectives that suit the situation, while also standing for ideas that support the organization

• Establishing rapport:

  Great at putting people at ease, making them feel welcome and connected to the product ecosystem and brand.

• Interacting with people:

  An obvious requirement for a sales person! Go-getters who can network and interact with a host of people, within and outside Ather, and use this data to shape decisions.

• An automobile enthusiast

  with the passion to learn more about automobiles and what’s happening in the automotive world.

• Good communication skills

  in English. Ability to communicate in a regional language is desirable.

What you bring to Ather

• A graduate degree in Science/Engineering would be ideal, but can be overlooked if you are confident in the know-how of technology.

Kindly note:

The role involves significant travel, with deployments across India lasting up to 15-20 days at a time, depending on business needs.