Product Solution Manager

Vegapay

8 - 13 years

9 - 13 Lacs

bengaluru

Posted:8 hours ago| Platform:

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Skills Required

computer science change management nosql production support bfsi debugging billing incident management splunk sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead, mentor, and manage the Production Support team responsible for debugging and resolving issues in Production and UAT.
Establish a culture of accountability, technical excellence, and customer-first mindset.
Ensure timely response and resolution of production incidents, adhering to all agreed SLAs with partner Banks.
Manage issue triaging, root cause analysis, and drive permanent fixes to recurring problems.
Coordinate with internal engineering, product, and delivery teams for quick turnaround on critical incidents.
Act as the primary escalation point for Banks on production/UAT issues.
Provide clear, timely, and transparent communication to internal and external stakeholders regarding incident status, resolution plans, and post-mortems.
Build trust and confidence with Banks by ensuring reliability and stability of our services.
Troubleshoot and debug issues related to
APIs, integrations, and credit card product flows
.
Work closely with engineering to identify code, infra, or configuration-related issues.
Maintain strong understanding of
credit card lifecycle management
, including onboarding, transactions, billing, repayments, and disputes.
Implement and optimize production support processes, including incident management, change management, and escalation workflows.
Maintain knowledge base, run-books, and best practices to improve operational efficiency.
Conduct regular incident reviews and drive continuous improvements to reduce production issues.

The Perfect Fit

Bachelor s/Master s in Computer Science, IT, or related field.
7+ years in production/technical operations, with 3+ years in a leadership role.
Experience in
Banking, FinTech, or Credit Card domain
preferred.
Strong knowledge of APIs, integrations, databases (SQL/NoSQL), and cloud platforms (AWS/GCP/Azure).
Familiarity with credit card lifecycle processes (onboarding, transactions, billing, repayments, disputes).
Hands-on experience with incident/change management and monitoring tools (Grafana, Splunk, Datadog, etc.).
Proven ability to lead teams, manage escalations, and drive root cause analysis.

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