Job
Description
The Product and Proposition?Manager is responsible for the management and development of existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys. The role holder will develop the product?strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues, and the bank,?achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities Demonstrate a good understanding of the Bank’s Customer Strategy, in order to support in delivery of this Strategy, by designing and developing solutions that are tailored to customers’ needs. Build extensive knowledge of products and services used across applicable Product and Proposition teams, as well as a good understanding of the financial services industry (and relative positioning of the company’s products and services), and use this knowledge when developing products and services Define the priorities for delivering the outcomes needed to deliver the Strategy and lead execution of the priorities Ensure appropriate Service Level Agreements are in place with operational teams and monitor performance against these Agreements, supporting the business to resolve operational service issues as they arise. Contribute ideas as to how Barclays can respond to disruption from new business models, including disruptive models enabled by new Fintech developments. Leverage partnerships with teams across Barclays to understand and optimize the operational model to deliver good customer outcomes, efficiencies in the business and reduce the cost of operating the business. Advise and influence decision-makers using data, evaluative judgement and comprehensive understanding of the products and services within the team’s remit. Possess strong awareness of, and be able to apply, the regulatory and legal requirements needed to maintain product/service integrity and manage risk in the team by creating reliable and sustainable solutions for mitigating risk; resolving audit findings; reporting at relevant governance fora; making timely escalations and adhering in all ways to the Enterprise Risk Management Framework. Essential Skills/Basic Qualifications : Customer Focus - Ability to identify, articulate and strongly advocate for customer needs creating customer experiences aligned to business outcome Digital Transformation - Understands the strategies, technologies and practices related to effective digital transformation. Recognizes the importance and impact of digital transformation on the bank. Product Knowledge - Understands the bank's products and services available for clients / customers. Identifies products and services that meet current and future client / customer needs. Stakeholder Management - Proactively, systematically and effectively manages stakeholder relationships both within and outside the bank. Sets clear expectations and analyses stakeholder(s) needs in order to successfully deliver the bank's desired outcomes. Decision-Making - Understands the need to balance careful evaluation and judgment of situations with timely decision-making. Considers all options, applies rational thinking and selects the best path forward in line with the interests of the bank, customers and colleagues. Collaboration - Understands how to work with others and why this is important. Invests in the shared success of the group and prioritizes the needs of the collective. Respects the contribution of others and ensures everyone feels heard and valued Risk Management - Understands governance, risk and control principles, and uses them to inform decision making, problem solving and opportunity assessment. Proactively identifies and manages risk by adhering to the bank's Risk and Control Framework and taking oversight and/or accountability for mitigating risk Desirable skills/Preferred Qualifications : Producing Results - Ability to achieve or exceed planned outcomes, even in difficult situations. Effectively uses available resources (e.g., people and technology) and strives for excellence. User Experience Design - Knowledge of user experience design tools and techniques. Utilizes these tools and techniques in order to design and build products / applications / services that are positively perceived and accessible to all users. Commerciality - Understands how the bank operates in order to be successful, profitable and serve the needs of clients and customers. Demonstrates awareness of key business concepts, tools and processes and recognizes how they apply to Barclays. Product Design Life Cycle - Knowledge and application of the product design life cycle; the ability to design and produce deliverables using appropriate methodologies in a range of scenarios across the bank. Analytical Thinking - Applies tools and techniques to gather, process and analyze information using various sources and different perspectives. Recognizes the significance of exploring and dissecting information in order to tackle tasks, decisions or issues
