Product Manager - Marketplace

Majid Al Futtaim is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

Job Title:

Product Manager | Majid Al Futtaim Retail | Digital

Role Brief

The Product Manager role is responsible for defining core parts of the customer experience of a marketplace product, driving critical decisions that we encounter as part of scalable growth across the globe. This means serving as end-to-end product owner of complex products, including building tracking mechanisms and post-launch improvements. Along the way, you will partner with teams across Technology, Operations, Marketing and Account Management / Business Development. We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.

Our ideal candidate has a track record of Product Delivery of complex, multi-faceted products, is driven by data, and has the ability to engage with and influence executive-level cross-functional stakeholders through written and verbal channels. Successful candidates will demonstrate experience balancing data analysis, project management, and customer communication. The candidate must have sound business judgment and the ability to think strategically about this fast-growing business, while having the ability to dive into the tactical details. A technical mindset and/or time spent working with in the broader supply chain industry are all pluses.

Key job responsibilities

• Initiate, define, plan and manage the roll out of the product features and initiatives that you own.
• Work closely both with a dedicated engineering team and cross-functional partners from across the organization
• Meet defined milestones and delivery dates. Own weekly and monthly reporting on the state of the initiatives you own.
• Deep-dive core growth and profitability post-launch metrics to uncover business-driving trends and patterns.
• Drive adoption growth of rolled out solutions, assess open opportunities to further enhance the customer experience and remove friction points.
• Finds practical and simple solutions to complex problems without sacrificing quality or core functionality
• Experience defining projects, collecting requirements, designing process solutions, writing detailed functional specifications, coordinating efforts to scope, schedule, and deploy new software; as well as analyzing cost/benefit of feature selection and communicating results throughout the organization
• Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences
• Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback
• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications

Basic Qualifications

• Bachelor’s Degree in IT, Engineering or related field
• MBA or Certifications in Product Management preferred, but not essential
• 4+ years of strong experience owning and delivering digital products
• Strong relationships building skills; experience managing stakeholders and collaborating with partners to drive cross functional programs and influence teams in multiple locations / time zones
• Team orientation and willingness to roll up sleeves to solve complex, dynamic challenges
• Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders
• Previous experience in e-commerce, start-ups or similar dynamic digital environment