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Comviva Technology
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Product Manager

Product Manager

Comviva Technology

4 - 9 years

30 - 35 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:2 hours ago| Platform:

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Skills Required

product management automation rcs orchestration agile sms workflow stakeholder management customer engagement rfp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Title: Product Manager | Conversational AI and CPaaS

Location: Bengaluru (RMZ)

Band: I5 level

About the Role

We are advancing a robust and scalable full-stack communication platform that empowers businesses to deliver intelligent, seamless customer experiences across more than 10 channels including WhatsApp, SMS, email, voice, RCS, and more. The platform leverages Conversational AI, Generative AI (LLMs), low-code automation, and agentic workflows to simplify complex customer interactions and deliver a seamless customer experience.

Key Responsibilities

Define and lead the product roadmap across core areas, including Conversational AI, low-code platforms, messaging APIs, marketplace integrations, and customer experience features
Design and deliver intelligent conversational experiences using chatbot frameworks such as RASA and Bot Framework
Develop and enhance BYOLLM (Bring Your Own LLM) capabilities to enable enterprises to integrate proprietary or third-party language models for tailored conversational workflows
Build and scale workflow orchestration layers that empower users to design, automate, and manage complex multi-step customer journeys using low-code interfaces
Translate product requirements into detailed user stories, wireframes, and functional specifications; prioritise backlogs and manage agile sprints with cross-functional teams
Collaborate with engineering, QA, and design teams to ensure timely and high-quality product delivery
Engage in customer-facing activities, including discovery sessions, product demonstrations, and onboarding, to ensure solutions align with real-world needs
Support business development and solutioning teams with customer RFP and RFI responses, as well as rollout planning
Collaborate with marketing teams on customer engagement initiatives, including events, product demos, videos, blogs, and marketing collateral

Qualifications

Minimum of 4 years of total experience, including at least 2 years in product management within SaaS, Conversational AI, or communication platform domains
Strong understanding of software development principles and proven experience working with engineering teams
Hands-on experience with RASA and Bot Framework, along with a solid understanding of chatbot architecture and deployment strategies
Familiarity with Generative AI and LLMs (e.g., GPT) and their applications in building scalable, AI-driven solutions
Proficiency in APIs and integrations, including REST APIs, webhooks, and system interoperability
Demonstrated ability to manage agile product development workflows, write clear and actionable user stories, and drive execution
Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams across remote and onsite environments

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Product Manager