Product Head B2B (Surface)

About DHL Blue Dart Express India:
At Blue Dart, we go beyond delivering shipments?we deliver trust, precision, and excellence As Indias most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network Backed by the strength of DHL Group, we bring together international standards with deep local expertise Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day, We are proud to be consistently ranked among Indias Top 100 Great Places to Workand recognized as part of the DHL Groups Top Employer certification across multiple regions Being an Employer of Choice is not just a goal?its a fundamental part of who we are We are committed to creating a workplace where people feel valued, empowered, and proud to belong, If you're looking to join a purpose-led, people-first organization that shapes Indias supply chain with integrity and care?Blue Dart is where you belong, Position Overview: The Product Head B2B Surface will lead the design, development, and enhancement of surface-based logistics products tailored to enterprise clients The role requires a strategic mindset to optimize ground operations, drive cost efficiencies, and ensure consistent service quality through a well-integrated surface logistics ecosystem, Job Purpose: To design and scale ground-based logistics products that cater to Blue Darts B2B clientele The focus is on delivering consistent service quality, operational efficiency, and value for money, while driving customer satisfaction and revenue growth, Key Roles & Responsibilities: Product Innovation & Strategy Develop and own the surface product roadmap aligned with Blue Darts B2B strategy, Introduce value-added services and industry-specific solutions, Lead initiatives for route optimization, transit time reduction, and customized surface delivery models, Customer & Market Insights Engage with key surface B2B clients to identify specific ground transportation needs, Track developments in surface logistics?including changes in regulations, road infrastructure, and competitor movements, Use insights to refine offerings such as pricing models, hub-level integration, and sector-specific SLAs, Operational Alignment Collaborate with regional ground operations and hub management teams for efficient implementation, Partner with IT to digitize key surface processes?real-time tracking, vehicle utilization, proof of delivery (POD), etc Support sales and regional teams in solutioning for strategic B2B clients, Profitability, Margins, and Growth Focus Drive initiatives to improve margins on surface deliveries through cost control and scale, Optimize asset-light models, including vendor fleets, to improve reach and profitability, Analyze performance data to finetune surface delivery models and offerings, Performance Measurement & Optimization Set clear KPIs for on-time delivery, cost per shipment, load factor, and customer satisfaction, Conduct regular reviews to assess product success and drive continuous improvement, Leverage analytics for better forecasting, route planning, and capacity utilization, Qualifications & Experience: Education: Essential: MBA/PGDM in Logistics, Supply Chain, Product Management, Marketing or Business Administration, Preferred: Certification in Advanced Supply Chain Management or Business Analytics, Experience: 610 years of experience in B2B logistics, with at least 3 years focused on surface product management or operations, Proven expertise in surface logistics, including hub-and-spoke models, route management, and project execution, with success in scaling solutions, managing large clients, and leading cross-functional teams, Skills & Capabilities: Core Technical Skills: In-depth knowledge of surface transport networks, transit times, and cost structures, Deep understanding of B2B logistics models, including hub-and-spoke operations and consolidated shipping, Proficiency in route planning tools, TMS (Transport Management Systems), CRM platforms, analytics software, and project management tools, Understanding of sector-specific requirements in various industries, Behavioural Competencies: Align surface product strategy with broader organizational goals, Ability to work across operations, engineering, and commercial teams, Proactive approach to resolving last-mile or network disruptions, Drive timely rollouts and service consistency, Key Performance Indicators: No Key Result Areas Key Performance Indicators (KPIs) 1 Revenue Growth Increase in B2B surface product revenue 2 Operational Efficiency Reduction in delivery lead times and cost per shipment 3 Client Retention Renewals and repeat business for surface clients 4 Product Innovation Introduction of new ground-based service models 5 Network Expansion Growth in serviceable surface pin codes and corridors Why join DHL Blue Dart When you join us, you become part of a purpose-driven organization thats redefining logistics across India and beyond Heres what you can expect: Competitive compensation and performance-linked incentives that reward your contribution, Continuous learning through structured development programs, on-the-job coaching, and access to global best practices, Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off, A strong culture of recognition, inclusion, and respect?where your ideas matter and achievements are celebrated, Access to cross-functional and global career paths within DHL Groups diverse business portfolio, The pride of working for Indias most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries, Join us and be part of a company thats not only a leader in logistics?but also a trusted Employer of choice, committed to your growth, well-being, and long-term success, Show