Product Manager- Vice President Customer Experiences

Job responsibilities

• Define and own the product vision and roadmap for customer onboarding experiences across web and mobile channels
  
• Lead end-to-end product delivery from discovery and definition through development, launch, and continuous optimization
  
• Partner with Design, Research, and Analytics to identify customer needs, pain points, and behavioral insights that inform product strategy
  
• Translate customer and business goals into clear user stories, requirements, and success metrics
  
• Drive alignment across business, product, and engineering stakeholders to ensure timely and high-quality delivery
  
• Collaborate with analytics and experimentation teams to measure impact and inform data-backed decisions
  
• Advocate for a customer-centric mindset and a cohesive experience across platforms and product lines
  
• Stay ahead of emerging trends in digital onboarding, personalization, and growth to shape long-term strategy

Required qualifications, capabilities, and skills

• 7+ years of product management or equivalent experience with a proven track record of delivering large-scale digital experiences
  
• Demonstrated ability to manage full product lifecycles from ideation through execution and optimization
  
• Strong analytical, problem-solving, and strategic thinking skills
  
• Experience leading cross-functional teams in an agile environment
  
• Excellent communication, storytelling, and stakeholder management skills
  
• Proficiency with modern product and analytics tools such as JIRA, Figma, and Adobe Analytics
  
• Ability to translate insights, data, and feedback into actionable product decisions

Preferred qualifications, capabilities, and skills

• Experience in consumer banking, fintech, or large-scale digital platforms
  
• Proven success driving customer-facing experiences across web and mobile
  
• Background in onboarding, engagement, or growth-focused digital experiences
  
• Familiarity with GraphQL, APIs, AEM, or large-scale design systems