Product Consultant

2 - 7 years

11 - 12 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Own Issues from Start to Finish : Investigate, diagnose, and solve complex operational problemsescalating only with thorough root cause analysis.
  • Apply Deep System Thinking : Understand how a single change impacts the entire systemtracing issues across modules, code snippets, logs, and merchant workflows.
  • Improve Processes & Workflows : Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issues.
  • Drive Projects & Outcomes : Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverables.
  • Collaborate & Communicate : Build strong internal partnershipsworking closely with engineering, product, and opsand provide clear, concise updates to merchants.
  • Lead & Execute as a Manager of One: Take ownership of the new and unassigned queue. Proactively manage priorities, ensure SLAs are met, and hold peers accountable.
  • Document & Scale Knowledge : Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolutions.

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