Posted:2 days ago|
Platform:
Work from Office
Full Time
Review SE mailbox at least three times daily (morning, afternoon, and end of day) and categorize emails. Add new tasks to Missions Impossible (Smartsheet for tracking tasks) and assign tasks to the team. Manage Smartsheet assignments to ensure timely completion. Lead daily team touchpoint meetings to review task progress and provide support. Review and resolve daily assigned tickets in ServiceNow (SNOW) until issues are closed. Assist with supplier registration in the Ariba Network. Collaborate with the Help Desk to troubleshoot supplier issues related to receiving purchase orders (POs). Maintain a strong understanding of the Supplier Information Portal (SIP) and available self-service help options for suppliers. Own the relationship with SAP, guiding and supporting weekly meetings. Complete and close assigned tasks to assist suppliers with various issues, including: Failed POs. Incorrect or undeliverable PO email contacts. Supplier Ariba Network registrations. Answering supplier questions on using the network. Collaborate with SAP to troubleshoot supplier issues effectively. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Strong knowledge of Ariba and SAP Business Network (mandatory). Experience working with ServiceNow (SNOW) and Smartsheet for task tracking and assignment. Excellent communication and problem-solving skills to assist suppliers and collaborate with internal teams. Ability to lead meetings and manage supplier relationships with professionalism. Organizational skills to ensure timely resolution of supplier-related issues. Preferred technical and professional experience Proven communication skill
IBM
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