Procure to Pay Operations Associate

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

• Minimize Vendor/Supplier complaints and escalations by providing exceptional service and call control
• You will be an individual contributor as a part of a team, with a predetermined focused scope of work
• Adhere to all company or departmental policies and procedures Accounts payable.
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize Vendor/Supplier complaints and escalations by providing exceptional service and call control
• Report on all technical equipment (computer, phone, network) issues to team leader
• Perform other duties commensurate with the post as per Client and Management guidelines Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors. What are we looking for?
• P2P Knowledge – Helpdesk (Invoice processing, Payment, Vendor queries)
• Excellent communication skills
• Strong Analytical skills
• Good Comprehension skills
• Time Management
• Team Player
• Relevant domain experience as voice inbound and outbound Roles and Responsibilities:
• In this role, you are required to solve routine problems
• Primary point of contact for P2P-related queries via email, phone, or ticketing system.
• You will be an individual contributor as a part of a team, with a predetermined focused scope of work
• Receive inbound calls and ensure that cases and interactions are logged correctly in HPSM
• You will be trained and provided with a moderate level of instruction on daily work tasks and detailed instruction on new assignments and decisions that you make that would impact your work
• Troubleshoot and resolve issues related to Invoice queries and escalate complex cases when necessary
• Collaborate with procurement, finance, and AP teams to ensure resolution of open issues
• Assist vendors and internal teams with onboarding processes and account queries
• Monitor help desk tickets and ensure Service Level Agreements (SLAs) are met
• Identify recurring issues and recommend process improvements to enhance service quality
• Maintain up-to-date knowledge of P2P policies, procedures, and systems
• Adhere to all company or departmental policies and procedures Accounts payable
• Maintain regular and punctual attendance in line with company policies and procedures