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TELUS Digital
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Process Trainer (US Health Care)

Process Trainer (US Health Care)

TELUS Digital

1 years

0 Lacs

Gurugram Haryana India

Posted:2 weeks ago| Platform:

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Skills Required

training healthcare design content effectiveness certification reports compliance support presentation communication planning evaluation excel powerpoint word certifications teamwork agile service finance pricing diversity

Work Mode

Remote

Job Type

Full Time

Job Description

Requirements

Description and Requirements

Key Responsibilities:

Deliver New Hire Training (NHT) for US healthcare voice process Health and Welfare domain
Conduct regular refresher and upskilling training sessions based on process updates and quality gaps
Collaborate with Quality and Operations teams to identify training needs
Design, update, and maintain training content, SOPs, and job aids
Monitor training effectiveness through assessments, mock calls, and certification processes
Maintain training MIS and prepare weekly/monthly training performance reports
Ensure compliance with HIPAA and other regulatory guidelines in all training content
Support nesting and transition phases for new joiners to ensure seamless ramp-up

Must-Have Requirements:

Minimum 1 years of experience as a Process Trainer in an International Voice Process Health and Welfare domain
Strong knowledge of US healthcare benefits, insurance plans, and regulatory compliance
Excellent presentation, facilitation, and communication skills
Ability to manage end-to-end training cycles – from planning to execution and evaluation
Proficiency in MS Office (Excel, PowerPoint, Word)

Preferred Skills:

Prior experience in a BPO/KPO setup
Exposure to virtual/remote training delivery tools
Instructional design knowledge is a plus
Training certifications (e.g., TTT, CPTM) are an added advantage

EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Process Trainer (US Health Care)