Process Trainer

Job Description

Designs training & test modules based on needs Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production Ensure 100percent adherence on client driven SOP & BEST T&D compliance Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability Coordinates with all stakeholders to ensure New Hire training process runs effectively Prepare and attend all business / client reviews& work on the action plans to improve business performance Understanding of root cause analysis & reasons to better performance Process Excellence and Process Improvement Initiatives Supports Innovation & Continues Improvement to uplift sales performance Engaging Communication Support and monitor new trainees during the OJT (On the Job Training) period Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc) Show more Show less