Process Trainer

Designation : Process Trainer

Relevant Experience : 4 Years as Process Trainer

Salary : upto 7 LPA

Roles and Responsibilities

· Handling End to End Process Training for New Hire Team as per the client need and requirement.

· Well versed in training the objection handling calls.

· Handling the refresher training for existing team players.

· Ensuring process training with the Modules & PPT(s) prepared before the training starts.

· Handling the mock calls & barging live calls before/ post-handover is done to the process Head.

· Mock calls and feedback sessions.

· Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen.

· Training on rebuttal(S)/strategies.

• Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
• Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
• Collate the training results and documentation of the same to present the particular agent’s performance to the HOD & Senior Management weekly/monthly.
• Ensuring result oriented & improvement programs for existing team players.

Qualifications:

· Trainer should have handled & trained the teams (Domestic BPO).

· Need to have excellent communication & presentation skills.

· A minimum of 5+ years' experience as a process/sales trainer.

· Ability to meet or exceed Performance Competencies.

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Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Application Question(s):

• Are you willing for face to face interview

Language:

• English (Required)

Work Location: In person