Process Trainer

Company Description

Star Health & Allied Insurance Co. Ltd., headquartered in Chennai, is India's first standalone health insurance provider, established in 2006. With innovative products covering health, personal accident, and travel insurance, the company has insured over 16.9 crore lives and provides cashless treatment services through 14,000+ network hospitals. Star Health emphasizes swift claims processing, supported by a dedicated in-house team, and provides 24x7 multilingual call center support. Additionally, they offer free teleconsultations, a second medical opinion, and leverage advanced digital technologies to enhance customer experience. Currently, Star Health operates with over 14,000 employees, 800+ branch offices, and 5.8 lakh agents across India.

Job Title: Telesales Trainer

Role Overview:

As a Telesales Trainer, you will play a crucial role in ensuring the success and effectiveness of our telesales representatives by providing comprehensive training and development programs. You will be responsible for designing and delivering training sessions, assessing training needs, and continuously improving our training materials and methodologies to enhance the performance of our team.

Responsibilities:

l  Develop and implement comprehensive training programs for new and existing telesales representatives, covering product knowledge, sales techniques, objection handling, and customer service skills.

l  Conduct training sessions through various formats, including classroom training, virtual sessions, and oneonone coaching, ensuring all learning objectives are met.

l  Assess the training needs of individual team members through performance evaluations, observations, and feedback, and tailor training plans accordingly.

l  Collaborate with sales managers and team leaders to identify areas for improvement and develop targeted training initiatives to address skill gaps and enhance performance.

l  Create and update training materials, including presentations, manuals, and elearning modules, to ensure they reflect the latest product information, sales strategies, and best practices.

l  Provide ongoing support and coaching to telesales representatives, offering guidance, feedback, and encouragement to help them achieve their goals and overcome challenges.

l  Monitor the effectiveness of training programs through performance metrics, feedback surveys, and observation, and make recommendations for continuous improvement.

l  Stay informed about industry trends, competitor activities, and best practices in telesales training, and incorporate relevant insights into our training programs.

Requirements:

l  Proven experience in telesales training or a similar role, preferably in a fast-paced sales environment.

l  Strong knowledge of telesales techniques, sales processes, and customer service principles.

l  Excellent presentation and communication skills, with the ability to engage and motivate learners of diverse backgrounds and skill levels.

l  Demonstrated ability to design, deliver, and evaluate training programs using a variety of instructional techniques and technologies.

l  Effective coaching and mentoring skills, with the ability to provide constructive feedback and support to individuals and teams.

l  Proficiency in Microsoft Office Suite and experience with training software and elearning platforms.

l  High level of organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.

l  Bachelor's degree in Business Administration, Education, or a related field preferred.