Process Manager

eClerx

2 - 5 years

4 - 8 Lacs

Pune

Posted:11 hours ago| Platform:

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Skills Required

operations management team management customer service business development process management project management team handling banking operations process improvement client relationship management branch operations team leading sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

Process Manager

Key Responsibilities

Analyze existing workflows to identify inefficiencies and bottlenecks.
Develop and execute process improvement strategies (Lean, Six Sigma, BPMN).
Document processes through SOPs, process maps, and workflow charts.
Lead cross-functional teams and manage process projects end-to-end.
Monitor KPIs such as cycle time, error rates, and quality metrics to assess impact.
Facilitate staff training and workshops for updated procedures.
Ensure compliance with internal standards and regulatory requirements.
Drive automation and digital process transformation initiatives.
Conduct root cause analysis and recommend corrective actions.

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