Process Manager

As a Process Manager in Quality & Compliance at SteepGraph, you will be at the forefront of developing high-impact processes to drive excellence and ensure compliance within our organization. Your role will involve shaping organizational standards and fostering a culture of continuous improvement. Your responsibilities will include identifying and bridging process gaps across departments, standardizing operational workflows, and defining governance models in collaboration with various teams. You will conduct internal audits, compliance assessments, and investigate non-conformities to recommend corrective actions, ensuring alignment with ISO, CMMI, and other regulatory frameworks. Driving cross-functional process improvements and efficiency gains will be a key focus, as well as promoting a lean, agile, and quality-focused work culture. You will establish and monitor KPIs across departments, sharing insights to enhance overall performance and accountability. Collaborating with IT to digitalize key business processes, defining functional specs, and validating system implementations will be part of your role. You will also be responsible for delivering quality and compliance training across teams, staying informed about regulatory changes, and maintaining audit readiness. To excel in this role, you should have a Bachelor's degree in Engineering/Technology/Business (Masters preferred) along with at least 8 years of experience in process management and quality assurance. A deep understanding of ISO standards, especially ISO 9001, CMMI, and audit methodology is essential. Certifications such as ISO Lead Auditor and Six Sigma (Green/Black Belt) are preferred, along with familiarity with digital tools like Jira, Confluence, and Power BI. Strong analytical, communication, and stakeholder management skills are required, and prior experience in an IT service company would be beneficial.,