Practice Head – PLM IT Services

Practice Head

Location- Hinjewadi Phase-1, Pune

Work Mode- Work from Office

Key Responsibilities

1. Practice Leadership

• Define the strategic roadmap for the PLM practice aligned with company goals.
• Build, manage, and scale practice capabilities people, solutions, tools, and processes.
• Establish technical and delivery excellence within the practice.
• Strengthen the PLM practice by enhancing offerings, reusable assets, and capabilities.
• Manage the practice (multiple projects) with minimal dependency on top management.

2. Business Growth & Customer Success

• Collaborate with Sales & Marketing to define and execute go-to-market (GTM) strategies.
• Support pre-sales activities including proposals, RFPs/RFIs, and customer presentations.
• Drive account mining and expansion opportunities within key client accounts.
• Build and maintain strong C-level relationships with strategic customers.
• Understand financial KPIs and actively drive profitability and growth targets.

3. Delivery Oversight

• Ensure timely, high-quality, and cost-effective delivery of all projects within the practice.
• Implement robust governance frameworks, conduct regular reviews, and manage escalations.
• Define and monitor delivery KPIs and SLAs to ensure consistent performance.
• Manage services project delivery with strong customer management and satisfaction focus.

4. Capability Building

• Identify future skill requirements and proactively build internal competencies through training, mentoring, and hiring.
• Collaborate with HR to attract, retain, and develop top PLM talent.
• Build a scalable organization supported by strong internal processes and IT systems.
• Manage the talent pyramid effectively — including skills alignment, attrition control, and resource utilization.

5. Solution Innovation & Thought Leadership

• Drive the creation of reusable IP, frameworks, accelerators, and proprietary solutions.
• Contribute to thought leadership through whitepapers, webinars, and industry events.
• Stay ahead of emerging market trends, tools, technologies, and competitor strategies.

6. Personal Attributes

• Self-motivated, with the ability to work independently and manage complex initiatives.
• Operates with minimal personal constraints, bringing a solution-focused and resilient mindset.
• Committed to continuous improvement and innovation in every aspect of practice management

Key Skills & Requirements

• Experience Range- Min 15 to 25 years
• Experience in IT services with at least 5 years in Project/Practice Management.

• Minimum 5 years of experience managing multiple projects simultaneously.

• Proven experience in building and scaling practices or Centers of Excellence (COEs).
• Optional: Strong background in one or more PLM platforms (e.g., 3DEXPERIENCE, Aras Innovator, Windchill, Teamcenter).
• Deep delivery and people management experience across global, cross-functional teams.
• Strategic thinking, strong business acumen, and demonstrated executive presence.
• Excellent communication, interpersonal, and negotiation skills.
• Engineering or Technology graduate; MBA preferred.

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