Process Excellence Manager

As the Process Excellence Manager at Frido, your primary responsibility will be to lead the design and optimization of business processes across the company's operations. From manufacturing to retail and D2C/eCommerce functions, your focus will be on creating and maintaining efficient, consistent, and agile processes through the utilization of data analytics, lean methodologies, risk assessment, and automation tools. Your key responsibilities will include: Process Design & Optimization: You will be tasked with mapping, designing, and reengineering processes in various operational areas such as manufacturing, supply chain, warehousing, retail operations, order fulfillment, returns, and customer support. Your goal will be to identify inefficiencies, redundancies, and risks, and provide actionable solutions to enhance operational performance. Standardizing Standard Operating Procedures (SOPs) and defining Service Level Agreements (SLAs) across teams will also be part of your role to ensure improved consistency and accountability. Data-Driven Improvements: You will lead root cause analysis by leveraging data from multiple sources like ERP, CRM, warehouse systems, and eCommerce platforms. Establishing and monitoring operational Key Performance Indicators (KPIs) and dashboards will be crucial for tracking performance and identifying areas for improvement. Additionally, you will design and conduct A/B tests and controlled trials to validate the effectiveness of process changes. Creating business cases with projected Return on Investment (ROI), cost savings, and productivity benchmarks for each improvement initiative will also be within your scope. Lean, Six Sigma & Continuous Improvement: You will champion Lean Six Sigma initiatives across the company with the aim of minimizing waste, defects, and cycle time. Conducting DMAIC (Define, Measure, Analyze, Improve, Control) projects and employing statistical process control methods will be essential. Furthermore, you will mentor internal teams on continuous improvement principles and foster a Kaizen culture within the organization. Risk Management & Compliance: Your role will involve performing risk assessments for critical processes and recommending controls to mitigate operational risks. Ensuring that all processes align with industry regulations, safety standards, and quality guidelines will be imperative. You will also be responsible for anticipating process breakdowns or scalability limitations and proposing preventive actions. Cross-Functional Collaboration: Collaboration with functional heads in manufacturing, logistics, customer experience, retail operations, and technology departments will be essential to design effective cross-departmental workflows. Working closely with product and engineering teams to develop tech-enabled process automation or tool integrations will also be part of your responsibilities. Preferred Tools & Technical Expertise: Proficiency in various tools such as Advanced Excel, Power BI, Tableau, Google Data Studio for analytics and Business Intelligence (BI) purposes. Knowledge of statistical analysis tools like Minitab, JMP, R, and Python for data modeling and automation. Experience with tools like Lucidchart, Microsoft Visio, Draw.io for process mapping and documentation. Familiarity with project management and collaboration tools such as Jira, Asana, Trello, and Notion. Knowledge of ERP/WMS/CRM systems like Zoho, SAP, NetSuite, Unicommerce, Shopify, and Salesforce will be advantageous based on applicability.,