Process Consultant

Education: Any Graduate

Experience: 2-3 Years RCM-AP/AR(Non-Voice) Experience

Roles & Responsibilities:

• Possess basic knowledge of RCM-AP/AR(Non-Voice) - Non-Voice.

• Good reasoning and analytical skills.

• Able to communicate fluently in the language required for the function/location.

• Active listening skills.

• Passion to learn.

• Influencing skills.

• Ability to comprehend the employee requirement well.

• Adhere to attendance and punctuality norms.

• Acquiring knowledge & skills of related areas of the process.

• Processing claims/developing projects/handling calls, as per the process guidelines.

• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks.

• Adhering to the SLA, and understanding Quality & Auditing parameters.

• Meeting assigned productivity goals.

• Understanding and adhering to quality standards.

• Meeting TAT.

• Mentor & coach new members of the team based on requirement.

• To act as a subject matter expert.

• Ability to look for alternative solutions for problems identified; Takes decisions based on logical reasoning and relevant information.

• Assumes responsibility for work activities and coordinating efforts.

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Ability to understand basic data and take appropriate action.

• Ability to drive individual and team efficiency and productivity through effective and efficient metric management.

• Ability to coach, train, and motivate employees and evaluate their performance.

• Ability to strategically lead and develop team towards improved performance.

• Ability to delegate and manage workloads and projects across functions within the organization.

• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills:

• US health care (ERISA/HIPAA/State Mandates)

• Process SLA

• Awareness of ISO, ISMS

• Telephone etiquettes

• MS office

• Typing skills & computer skills

• Effective communication in English