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Omega Healthcare
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PROCESS COACH - CODING

PROCESS COACH - CODING

Omega Healthcare

2 - 7 years

1 - 5 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

healthcare management it enabled services coaching bpo operations crm non voice process international bpo team management customer service us healthcare kpo customer support technical support voice process team leading management services rcm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Process Coach to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 2-7 years of experience and be responsible for coaching processes, ensuring high-quality standards, and implementing best practices.
Roles and Responsibility

Develop and implement process improvements to increase efficiency and productivity.

Collaborate with cross-functional teams to identify areas for improvement and implement changes.

Provide training and coaching to team members on new processes and procedures.

Monitor and analyze process performance metrics to identify trends and opportunities for improvement.

Develop and maintain documentation of processes and procedures.

Ensure compliance with regulatory requirements and industry standards.

Job

Minimum 2 years of experience in a related field, preferably in coding or healthcare management services.

Strong knowledge of CRM/IT enabled services/BPO operations and processes.

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced environment and prioritize tasks.

Strong analytical and problem-solving skills.

Experience with process coaching and implementation is preferred.

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PROCESS COACH - CODING