Posted:2 hours ago|
Platform:
Work from Office
Full Time
We are looking for a skilled Process Coach to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 1-4 years of experience and be responsible for coaching processes, ensuring high-quality standards, and implementing best practices. Roles and Responsibility Develop and implement process improvements to enhance efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Provide training and coaching to team members on new processes and procedures. Monitor and analyze process performance metrics to identify trends and opportunities for improvement. Develop and maintain documentation of processes and procedures. Ensure compliance with regulatory requirements and industry standards. Job Minimum 1 year of experience in a related field, preferably in coding or healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with process coaching and implementation is preferred.
Omega Healthcare
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