Process Associate Viman Nagar / Magarpatta/Hinjewadi -- Yagyanshi

Greetings from KVC CONSULTANTS LTD

HIRING FOR LEADING ITES MNCs - INTERNATIONAL Voice / Blended in Pune Location :-

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION

NEED IMMEDIATE JOINERS

FRESHERS ALSO ELIGIBLE

NEED MINIMUM 6 MONTHS OF EXPERIENCE

--------------------------------------------------------------------------------------------

PROCESS - 1 -- BANKING --- HINJWADI - PUNE

International Voice Process Customer support

US BANKING PROCESS

ELIGIBLE-- GRADUATE FRESHERS AND EXP BOTH ARE ELIGIBLE

SALARY -- Rs 5 LPA -- Freshers

SALARY -- Rs 5.75 LPA -- For candidates with 1 year Exp .

SALARY -- Rs 7.00 LPA -- For candidates with 2 year Exp .

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE /// ROTATIONAL SHIFTS

---------------------------------------------------------------------------------------------

PROCESS - 2 -- UK PROCESS & AUSTRALIAN PROCES - ( Magarpatta - PUNE )

International Voice Process Customer support

ELIGIBLE-- GRADUATES/UNDERGRADUATES with Min 1 Year of INT Voice Exp required.

SALARY AS PER LAST SAL / EXP -- Rs 4.00- 6.5 LPA

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE // ROTATIONAL SHIFTS

------------------------------------------------------------------------------------------------

PROCESS 3-- HEALTHCARE --- - Viman Nagar - PUNE

US International Voice Process ---

ELIGIBLE-- UG/GRADUATES with Min 1 Year of INTERNATIONAL VOICE experience

SALARY UPTO Rs 6.25 LPA

5 DAYS WORKING-- 2 WEEK OFFS // CABS AVAILABLE /// ROTATIONAL SHIFTS

------------------------------------------------------------------------------------------------

PROCESS -4 --US BLENDED PROCESS -- Viman Nagar - PUNE

International Blended Process

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/ UGs-- with Min 6 months of INTERNATIONAL VOICE experience

SALARY UPTO RS 4.50 LPA

5 DAYS WORKING/// 2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

------------------------------------------------------------------------------------------------------------

PROCESS -5 - US TELECOM PROCESS - HINJWADI - PUNE

International Voice Process Customer support

US TELECOM PROCESS

ELIGIBLE-- GRADUATES/UNDERGRADUATES with min 6 months of INT Voice Exp required.

SALARY UPTO RS 4.90 LPA

5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS

Both WAY CAB AVAILABLE

--------------------------------------------------------------------------------------------

To align your interview

Kindly share your resume on Whats App / call on the no - with name of process & location int

YAGYANSHI -- 9821182648

SHRUTI - 9821182649

AREESHA -- 9628373763

SIMRAN 9821182647

KVC CONSULTANTS LTD

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING

ROLES AND RESPONSIBILITIES---

Customer Interaction:

Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Quality Assurance Compliance:

Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

Ensure meet internal quality and performance metrics

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

Customer Relationship Building:

Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.