Process Associate - Trust and Safety - Pashto

Ready toshape the future of work?

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Process Associate, Trust &Safety

 In thisrole, you will support customers in English via Chat, email, and other supporttools. 

Responsibilities

• Provides prompt and efficient service to the client including the appropriate escalation of any issues.  
• Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.  
• Actively seek solutions through logical reasoning  
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues  
• Serve as an advocate for the user community  
• Label content and flag for action   
• Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.   
• Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing 

• In the context of this role, individuals may be exposed to explicit content and will need a level of resilience and maturity. Our employees’ well-being, health, and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role.

Qualificationswe seek in you!

Minimumqualifications

• Diploma/Advanced/Higher/Graduate Diploma in any field.  
• Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools  
• Fresh graduate or candidate with experience in service support/related field  
• Must be able to commit to 24 X 7 rotating shift  
• Must be able to work on weekends and public holidays  

Why joinGenpact?

• Be a transformation leader

   – Work at the cutting edge of AI, automation, and digital innovation 

• Make an impact

   – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career

   – Get hands-on experience, mentorship, and continuous learning opportunities 

• Work with the best

   – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

• Thrive in a values-driven culture

   – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join thetech shapers and growth makers at Genpact and take your career in the onlydirection that matters: Up. Let’s build tomorrow together. 

Genpact isan Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, national origin,citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation.  Furthermore, please do note thatGenpact does not charge fees to process job applications andapplicants are not required to pay to participate in our hiring process in anyother way. Examples of such scams include purchasing a 'starter kit,' paying toapply, or purchasing equipment or training.