Process Associate - Trust and Safety

0 - 2 years

1 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Ready to shape the future of work?

,

Process Associate, Trust & Safety

In this role, you will support customers in English via Chat, email, and other support tools. 

 

Responsibilities

  • Provides prompt and efficient service to the client including the appropriate escalation of any issues.  
  • Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.  
  • Actively seek solutions through logical reasoning  
  • Demonstrates strong problem-solving capabilities and assist customers in case of any issues  
  • Serve as an advocate for the user community  
  • Label content and flag for action   
  • Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.   
  • Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing  
  • In the context of this role, individuals may be exposed to explicit content and will need a level of resilience and maturity. Our employees’ well-being, health, and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role. 

 

Qualifications we seek in you!

Minimum qualifications 

  • Diploma/Advanced/Higher/Graduate Diploma in any field.  
  • Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools  
  • Fresh graduate or candidate with experience in service support/related field  
  • Must be able to commit to 24 X 7 rotating shift  
  • Must be able to work on weekends and public holidays  

Why join Genpact?

 
  • Be a transformation leader

    – Work at the cutting edge of AI, automation, and digital innovation
     
  • Make an impact

    – Drive change for global enterprises and solve business challenges that matter
     
  • Accelerate your career

    – Get hands-on experience, mentorship, and continuous learning opportunities
     
  • Work with the best

    – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
     
  • Thrive in a values-driven culture

    – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
     
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.

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Genpact

Business Consulting and Services

New York NY

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