Process Associate

Company Description

Sunknowledge Services Inc. is a leading provider of medical billing and revenue cycle management solutions, recognized for our innovative technologies and streamlined business processes. We specialize in minimizing client operational and payer costs while maximizing efficiency and revenue. Serving over 35 medical specialties, our clientele includes hospitals, urgent care centers, nursing homes, and physician practices.

Our commitment to excellence is backed by strict adherence to regulatory compliance, including HIPAA, HITECH, ISO 9001:2015, and ISO 27001:2022, ensuring robust quality control and data security across all operations.

Role: Process Associate

Location: On-site (Kolkata)

Job Type: Full-time

Shift: Night Shift (Candidates must be comfortable with night shifts)

Joining: Immediate joiners preferred

Role Overview

We are looking for enthusiastic and detail-oriented Process Associates to support key functions in the medical billing and revenue cycle domain. This is an excellent opportunity for recent graduates and freshers to start a career in healthcare BPO, with structured training and growth opportunities.

Key Responsibilities

Accurate entry of patient demographics and insurance information

Conducting eligibility verification and obtaining prior authorizations

Coordinating with doctors’ offices for medical documentation and clarifications

Submitting medical claims and managing denials

Performing Accounts Receivable (A/R) follow-up and collections

Posting payments and reconciling accounts

Providing professional and prompt customer service to clients and patients

Supporting the overall revenue cycle process with accuracy and compliance

Qualifications

Any graduate

Special preference for

Educational Background:

B.Sc. / M.Sc. in Biotechnology, Bioinformatics, or Microbiology

Candidates must have a basic understanding of Human Anatomy & Physiology

Experience

Freshers are welcome to apply

Previous experience in medical billing or healthcare KPO is a plus

Skills & Requirements

Strong analytical and problem-solving skills

Excellent English communication skills (verbal and written)

Basic understanding of finance and billing concepts

Comfortable working in a night shift environment

Ability to work collaboratively in a team-based setting

Familiarity with MS Office and other relevant tools

Should be an immediate joiner

Why Join Us?

Comprehensive training and mentorship

Opportunity to work with a leading healthcare KPO firm

Exposure to global healthcare standards and technologies

A dynamic, performance-driven work culture

Apply now to be a part of a team that’s redefining healthcare operations through efficiency, accuracy, and innovation.