Join us and make the dream of home ownership possible! Technical Support: Serve as the first point of contact for end-users experiencing IT issues. Respond to incoming calls, emails, and chat messages promptly and professionally. Basic Troubleshooting: Diagnose and resolve common hardware, software, and network problems. This may include password resets, software installations, and basic connectivity issues. Ticket Management: Create, update, and close support tickets in the helpdesk system, ensuring all interactions are accurately documented. Knowledge Base Utilization: Use existing knowledge base articles to find solutions and contribute to its expansion by documenting new issues and resolutions. Escalation: Recognize when an issue is beyond your scope and escalate to appropriate higher-level support teams or specialists. User Education: Provide basic guidance to users on IT policies, procedures, and best practices. Continuous Learning: Stay updated on new technologies and support procedures through ongoing training and self-study. Job Requisition ID: 023851 Job Category: Information Technology Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s): NSM Bangalore Block I

Join us and make the dream of home ownership possible! Very strong knowledge in US Mortgage business and servicing Mortgage claims process in specific. Proficiency to read through and understand FHA, VA loans, FNMA FHLMC HUD demands, Title packages & Conveyance. Should be well versed in conveyance process, GSE Claims, File checker and Investor Guidelines. Should have good knowledge in preparing FHA/VA/FNMA/FHLMC Claim package, post-sale & REO new file setup

Join us and make the dream of home ownership possible! The Investor Services group is responsible for timely and accurate completion of reporting, remitting, and reconciling for assigned GSE and PLS investors. This includes activities relating to loan acquisitions, services releases, corporate and P&I Advance analysis. Job Functions include performing: Root cause analysis of exception reports during the reporting cycle in order to make required data corrections Deep-dive analysis of cash outages, identify the accurate reason and collaborate with the appropriate stakeholder to clear the cash outage For more information about the team and its functions visit: https: / / connect.mrcooper.com / sites / investor-services / SitePage / 32238 / investor-services Job competencies: Communication: Excellent verbal and written communication skills that are used to communicate with investors and other internal business teams Planning and Organizing: Gives suggestions on how to improve processes or create efficiencies; Conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly Experience and Skills required: Intermediate to Expert in Microsoft Excel Knowledge of LSAMS, SQL various Agency Applications is an added advantage Job Requisition ID: 023868 Job Category: Servicing Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s): NSM_Bangalore

Join us and make the dream of home ownership possible! Job Description Ensure proper AP control and process. Maintain Fixed Asset Register with accuracy. Act as a liaison for Business Heads to reconcile any Invoice/payment discrepancies. Assist Senior Team members during month-close and year-end reports. Prepare and submit weekly/monthly reports as and when required. Assist in the process of Internal Audit and Statutory compliances. Assist with the preparation of Financial Statements. Analyse the transactions and provide complete support during Statutory Audit. Maintain Accuracy and perfection in all aspects. Prepare, review, and post journal entries to ensure all business transactions are recorded. Reconcile general ledger accounts and ensure the accuracy of financial data. Assist in the development and implementation of accounting procedures related to journal entries. Ensure compliance with internal controls and accounting standards for journal entries. Requirements and Skills CA/CMA Inter qualified candidate. 5+ years of related experience preferable. Hands-on experience working with Accounting and Taxation concepts. Strong written and verbal communication skills. Able to multi-task and prioritize work effectively. Being accurate with numbers and having good quantitative skills Good understanding of accounting and financial reporting principles and practices. Knowledge of Advanced Microsoft Excel would be an added advantage.