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Genpact
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Process Associate

Process Associate

Genpact

0 years

2 - 3 Lacs

Hyderābād

Posted:21 hours ago| Platform: GlassDoor logo

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Skills Required

chat risk service report support server backup collaborative logical certification technology security probing schedule typing diversity integrity twitter

Work Mode

On-site

Job Type

Full Time

Job Description

Chat & Messaging

With a startup spirit and 130,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for?
We are inviting applications for the role of PA, Customer Service. In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Role & Responsibilities:

Handle multiple chats at the same time (3+ Active Chats simultaneously)
Respond to the customer queries & issues in timely manner
Provide solution to the customer basis the available help articles and within the policies
Replicate customers issue and report necessary bugs/suggestions/ideas
Provide excellent services to the customers
Work closely with internal departments to provide the required information/support to the customer
Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Maintain a deep understanding of client process and policies
Upskill to enhance the knowledge time to time and offer support
Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Qualifications we seek in you

Minimum qualifications

o Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
o Freshers are eligible
o Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
o Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques

o Preferred pre-requisites:
 Effective probing skills and analyzing / understanding skills
 Analytical skills with customer centric approach
 Excellent proficiency with written English and with neutral English accent
 You should be able to work on a flexible schedule (including weekend shift)
 Typing speed 40-45 words per minute + 80%+ accuracy
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobProcess Associate

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 8, 2025, 12:24:16 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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Process Associate