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Tata Consultancy Services
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Process Associate

Process Associate

Tata Consultancy Services

0 years

2 - 5 Lacs

mumbai

Posted:3 hours ago| Platform: GlassDoor logo

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Skills Required

dra negotiation communication payments compliance certification persuasion

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description – Collection Process (Telecalling)

Position: Collection Executive (Telecalling)
Experience: Relevant experience in collections
Certification: DRA Certified (Mandatory)
Key Skills: Negotiation, Communication, Persuasion

Job Responsibilities:

Make outbound collection calls to customers with overdue payments.
Negotiate and persuade customers to make timely payments while maintaining professionalism.
Follow compliance guidelines and adhere to RBI/DRA regulations.
Maintain accurate records of interactions and payment commitments.
Work towards achieving collection targets.
Handle customer queries related to outstanding dues and provide appropriate solutions.
Collaborate with the team to improve collection strategies.

Key Requirements:

Prior experience in a collection process is mandatory.
DRA certification is required.
Strong negotiation and persuasion skills.
Excellent verbal and written communication.
Ability to handle difficult conversations tac

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Process Agent

Job Id

376366

Desired Skills

Customer Service

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

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