Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of a Process Associate – (Commercial Leasing & Lending) We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions Responsibilities • Premium application, reinstatement, renewal of payment received from policy holders • Backdate and cancellation of polices in case of payment made by policy holder get bounce • Respond to email /phone queries related to disputed cases • Research and analyze the disputes/deductions in ERP • Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution • See opportunities and recommend solutions for process and automation improvements • Daily reporting of individual portfolios to track and monitor the past dues and pending items • Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact • Work as a teammate to process any adhoc request in a timely manner. • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally. • Call out problems to senior staff members and or management as appropriate. Qualifications we seek in you! Minimum qualifications • B.Com • Freshers are eligible • Excellent English interpersonal skills Preferred Experience • Prior cash application experience! • MS Excel knowledge Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
